Channel Team Lead, Hub Delivery

Amazon MENA
Dubai
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsEducation: bachelorsSkills: ["Leadership","Mentoring","Coaching","Problem-solving","Accountability"]

Lead and mentor a team of Account Development Executives (ADEs) to onboard and manage local retail partners in Amazon’s Hub Delivery program. Drive activation and performance targets through hands-on coaching, field execution, and KPI monitoring across operations and delivery quality. Diagnose systemic territory issues, implement corrective action plans, and partner with Operations and Program teams to improve partner experience and program scalability with consolidated field insights.

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FursaFursa
Amazon MENA
Amazon MENA
1 month ago

Channel Team Lead, Hub Delivery

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Last checked: 17 hours agoStatus: Live

Job Summary

Lead and mentor a team of Account Development Executives (ADEs) to onboard and manage local retail partners in Amazon’s Hub Delivery program. Drive activation and performance targets through hands-on coaching, field execution, and KPI monitoring across operations and delivery quality. Diagnose systemic territory issues, implement corrective action plans, and partner with Operations and Program teams to improve partner experience and program scalability with consolidated field insights.
Location: Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Transportation & Fleet Operations
Seniority: Manager level

Key Responsibilities

  • •Lead, mentor, and develop a team of ADEs to ensure consistent execution of Amazon’s Hub Delivery model.
  • •Provide hands-on coaching for prospecting, onboarding, and performance management.
  • •Foster a culture of accountability, commitment, and field excellence.
  • •Monitor team KPIs across operations, activation, and delivery quality.
  • •Identify systemic issues in territories, implement corrective action plans, and partner with Operations, Last Mile, and Program teams to improve delivery quality.

Key Requirements

  • •Experience in operations management.
  • •Bachelor's degree.
  • •Experience leading and developing a team to ensure consistent execution of an operating model.
  • •Ability to coach prospecting, onboarding, and performance management in the field.
  • •Experience monitoring KPIs and driving corrective action when delivery quality or activation performance slips.
Education:Bachelor's
Skills:LeadershipMentoringCoachingProblem-solvingAccountability

Company Brief

Amazon MENA
Amazon MENA operates Amazon.ae, Amazon's e-commerce marketplace for the United Arab Emirates. It offers a wide range of products, fulfillment, delivery, and customer service for consumers and third-party sellers across the region.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn