Specialist, Business Banking - Emiratized

First Abu Dhabi Bank
Abu Dhabi, Dubai
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 3+ yearsSkills: ["Customer obsessed","Change focused","Pragmatist","Communication","Interpersonal skills"]

Support the Area Manager and Relationship Managers in growing a business banking portfolio across defined markets. You will coordinate internal stakeholders for NPS monitoring, assist with KYC/onboarding operations (including case handling within TAT/SLA), review applications and validate supporting documents, and help resolve customer complaints or queries. The role also drives continuous process improvements by incorporating customer voice insights and conducting root-cause analysis to reduce operational issues.

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FursaFursa
First Abu Dhabi Bank
First Abu Dhabi Bank
1 day ago

Specialist, Business Banking - Emiratized

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Support the Area Manager and Relationship Managers in growing a business banking portfolio across defined markets. You will coordinate internal stakeholders for NPS monitoring, assist with KYC/onboarding operations (including case handling within TAT/SLA), review applications and validate supporting documents, and help resolve customer complaints or queries. The role also drives continuous process improvements by incorporating customer voice insights and conducting root-cause analysis to reduce operational issues.
Location: Abu Dhabi, Dubai
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Engage with process owners and internal stakeholders for NPS monitoring and help achieve unit benchmark scores.
  • •Coordinate onboarding/KYC processes, ensuring cases are handled within agreed TAT/SLA and support KYC-related projects.
  • •Review new applications and recommend cases according to prescribed policy, including validation of IDs and legal documents and data entry in onboarding systems.
  • •Support customer service activities such as opening new accounts and handling inbound calls redirected to relationship managers until query/complaint resolution.
  • •Analyze existing business processes, integrate voice-of-customer insights into action plans, and drive root-cause analysis to implement improvements and prevent recurrence.

Key Requirements

  • •Graduate with at least 3 years of relevant local market knowledge in retail banking product and services.
  • •Sound compliance, ops, product, or sales governance background.
  • •Customer obsessed and change-focused pragmatist.
  • •Good communication and interpersonal skills.
  • •Ability to support service and customer support related activities to grow assigned portfolio in defined geographical markets.
Experience:3+ years
Skills:Customer obsessedChange focusedPragmatistCommunicationInterpersonal skills

Company Brief

First Abu Dhabi Bank
First Abu Dhabi Bank (FAB) is the UAE’s largest bank, offering retail, corporate, investment banking, wealth and Islamic banking services across multiple continents, formed by the 2017 merger of First Gulf Bank and National Bank of Abu Dhabi.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2017
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