Multilingual Care Advisor (Cairo, EG)

Allianz
Cairo
Workplace: HybridFull timeFunction: Consulting & AdvisorySkills: ["Communication","Multitasking","Problem-solving","Empathy","Teamwork"]

Provide multilingual first-line customer support to Allianz Partners’ clients, brokers, and medical providers from Cairo. Coordinate across departments, and use AI tools to deliver accurate information on claims, hospital admissions, evacuations, and repatriations. Maintain 24-hour turnaround for written communication and meet target call handling in a fast-paced, rotating-shift environment.

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FursaFursa
Allianz
Allianz
3 months ago

Multilingual Care Advisor (Cairo, EG)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Provide multilingual first-line customer support to Allianz Partners’ clients, brokers, and medical providers from Cairo. Coordinate across departments, and use AI tools to deliver accurate information on claims, hospital admissions, evacuations, and repatriations. Maintain 24-hour turnaround for written communication and meet target call handling in a fast-paced, rotating-shift environment.
Location: Cairo
Workplace: Hybrid
Employment Type: Full time
Job Function: Consulting & Advisory

Key Responsibilities

  • •Be the friendly multilingual voice of Allianz Partners, ensuring customer satisfaction and retention.
  • •Maintain a 24-hour turnaround for all written communications and meet target call handling.
  • •Multi-task daily workload and ad hoc assignments while following up on individual cases.
  • •Assist in-house medical team with coordinating client hospital admissions, evacuations, and repatriations as required.
  • •Use AI-powered tools to respond swiftly and accurately to queries about claims, hospitalizations, and more; Master Allianz products to provide timely information.

Pay and Benefits

Perks:Health InsuranceAnnual Bonus

Key Requirements

  • •Experience in a customer-facing role (Call Center experience is a plus).
  • •Fluency in English or one of the following: French, German, Spanish, or Portuguese.
  • •Flexibility to work rotating shifts, including nights and weekends.
  • •Proficiency in Microsoft Office (Excel, Word).
  • •A medical background is a bonus but not required.
Experience:Customer serviceCall center
Skills:CommunicationMultitaskingProblem-solvingEmpathyTeamwork
Languages:EnglishFrenchGermanSpanishPortuguese
Tech Stack:Microsoft OfficeExcelWordAI tools

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn