Allianz

2 months ago

Multilingual Care Advisor (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Provide multilingual first-line customer support to Allianz Partners’ clients, brokers, and medical providers from Cairo. Coordinate across departments, and use AI tools to deliver accurate information on claims, hospital admissions, evacuations, and repatriations. Maintain 24-hour turnaround for written communication and meet target call handling in a fast-paced, rotating-shift environment.

Location: Cairo

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Be the friendly multilingual voice of Allianz Partners, ensuring customer satisfaction and retention.
•Maintain a 24-hour turnaround for all written communications and meet target call handling.
•Multi-task daily workload and ad hoc assignments while following up on individual cases.
•Assist in-house medical team with coordinating client hospital admissions, evacuations, and repatriations as required.
•Use AI-powered tools to respond swiftly and accurately to queries about claims, hospitalizations, and more; Master Allianz products to provide timely information.

Pay and Benefits

Perks:Health InsuranceAnnual Bonus

Key Requirements

•Experience in a customer-facing role (Call Center experience is a plus).
•Fluency in English or one of the following: French, German, Spanish, or Portuguese.
•Flexibility to work rotating shifts, including nights and weekends.
•Proficiency in Microsoft Office (Excel, Word).
•A medical background is a bonus but not required.

Experience:Customer serviceCall center

Skills:CommunicationMultitaskingProblem-solvingEmpathyTeamwork

Languages:EnglishFrenchGermanSpanishPortuguese

Tech Stack:Microsoft OfficeExcelWordAI tools

Company Brief

Allianz

Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn

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Allianz

2 months ago

Multilingual Care Advisor (Cairo, EG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Cairo

Workplace: Hybrid

Employment Type: Full time

Job Function: Consulting & Advisory

Key Responsibilities

•Be the friendly multilingual voice of Allianz Partners, ensuring customer satisfaction and retention.
•Maintain a 24-hour turnaround for all written communications and meet target call handling.
•Multi-task daily workload and ad hoc assignments while following up on individual cases.
•Assist in-house medical team with coordinating client hospital admissions, evacuations, and repatriations as required.
•Use AI-powered tools to respond swiftly and accurately to queries about claims, hospitalizations, and more; Master Allianz products to provide timely information.

Pay and Benefits

Perks:Health InsuranceAnnual Bonus

Key Requirements

•Experience in a customer-facing role (Call Center experience is a plus).
•Fluency in English or one of the following: French, German, Spanish, or Portuguese.
•Flexibility to work rotating shifts, including nights and weekends.
•Proficiency in Microsoft Office (Excel, Word).
•A medical background is a bonus but not required.

Experience:Customer serviceCall center

Skills:CommunicationMultitaskingProblem-solvingEmpathyTeamwork

Languages:EnglishFrenchGermanSpanishPortuguese

Tech Stack:Microsoft OfficeExcelWordAI tools

Company Brief

Allianz

Industry: Insurance

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Munich, Germany

Founded: 1890

Website LinkedIn