Customer Sales & Service Consultant – Guangzhou

Emirates Group
Guangzhou
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: high_schoolSkills: ["Communication","Customer service","Ability to work in a busy environment"]

Deliver exceptional customer service while promoting and selling Emirates products and services, focusing on improving customer experience and driving sustainable revenue growth. Provide accurate information, handle customer interactions across communication channels, and ensure compliance with policies, procedures, and regulatory requirements. Maintain expert knowledge of Emirates systems and reservations processes, proactively identify opportunities for service and process enhancements, and share recommendations to improve service quality and operational efficiency.

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Emirates Group
Emirates Group
1 month ago

Customer Sales & Service Consultant – Guangzhou

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Deliver exceptional customer service while promoting and selling Emirates products and services, focusing on improving customer experience and driving sustainable revenue growth. Provide accurate information, handle customer interactions across communication channels, and ensure compliance with policies, procedures, and regulatory requirements. Maintain expert knowledge of Emirates systems and reservations processes, proactively identify opportunities for service and process enhancements, and share recommendations to improve service quality and operational efficiency.
Location: Guangzhou
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Provide exceptional customer service by delivering accurate information and promoting relevant Emirates products and services.
  • •Drive revenue growth through upselling and cross-selling aligned with customer needs and value expectations.
  • •Acknowledge and thoroughly handle customer interactions with a personalised approach across all communication channels.
  • •Ensure compliance with applicable policies, procedures, and regulatory requirements while meeting customer expectations.
  • •Maintain up-to-date knowledge of Emirates products, services, and systems, and recommend opportunities for system or process enhancements.

Key Requirements

  • •12 years schooling or equivalent
  • •2+ years of customer service experience in contact centres
  • •Knowledge of back office/contact centre and airline industry procedures and methodology
  • •Knowledge of Skywards, CRIS, iLoyal, and ResConnect reservations systems
  • •Fluency in written and spoken English, Cantonese, and Mandarin (Japanese speaking is an advantage)
Experience:Customer serviceContact centresAirline industryReservations
Education:High School
Skills:CommunicationCustomer serviceAbility to work in a busy environment
Languages:EnglishCantoneseMandarinJapanese
Tech Stack:SkywardsCRISILoyalResConnectWindowsMicrosoft WordMicrosoft Excel

Company Brief

Emirates Group
The Emirates Group operates Emirates airline and related aviation services, providing passenger and cargo air transport, ground handling, and travel services worldwide with a large global network and integrated aviation operations.
Industry: Aviation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Government Funded
Headquarters: Dubai, United Arab Emirates
Founded: 1985
WebsiteLinkedIn