Customer Success Account Manager - North America

DocuSign
Brazil
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementExperience: 3+ yearsEducation: bachelorsSkills: ["Negotiation","Communication","Organization","Prioritization","Strategic thinking"]

Own and execute a portfolio of renewal contracts across an assigned territory, driving win/win negotiation strategies to improve contract value. Minimize financial attrition by locking in favorable terms, maintaining a rolling forecast, and communicating renewal risks with internal teams. Collaborate with Account Executives, Pricing, Legal, Revenue Operations, and Product to shape renewal strategies, achieve revenue targets, and use customer data to assess renewal health.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
DocuSign
DocuSign
1 day ago

Customer Success Account Manager - North America

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own and execute a portfolio of renewal contracts across an assigned territory, driving win/win negotiation strategies to improve contract value. Minimize financial attrition by locking in favorable terms, maintaining a rolling forecast, and communicating renewal risks with internal teams. Collaborate with Account Executives, Pricing, Legal, Revenue Operations, and Product to shape renewal strategies, achieve revenue targets, and use customer data to assess renewal health.
Location: Brazil
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own win/win negotiation strategies for a high quantity of renewals to improve contract value while protecting customer trust.
  • •Increase account growth by identifying incremental opportunities on renewal and partnering with the account team.
  • •Maintain and update a rolling territory forecast, communicating renewal risk internally to develop resolution strategies.
  • •Collaborate with Account Executives, Customer Success, Pricing, Legal, Revenue Operations, and Product Management on renewal strategies.
  • •Follow best practices (Opportunity Management, Data Quality & Accuracy, CRM Hygiene, Quotes and Forecasting) and achieve revenue and bookings targets.

Key Requirements

  • •3+ years of experience in Sales, Renewal Management, Account Management, and/or Customer Success within SaaS offerings.
  • •Experience in quota-carrying roles with a proven history of meeting key performance indicators.
  • •Demonstrated experience through deal negotiation cycles with a successful track record.
  • •BA/BS degree or equivalent work experience.
  • •Strong contract negotiation skills and ability to drive contracts to completion on time.
Experience:3+ yearsSaaS
Education:Bachelor's
Skills:NegotiationCommunicationOrganizationPrioritizationStrategic thinking
Languages:English
Tech Stack:Salesforce

Company Brief

DocuSign
Provides a cloud-based electronic signature and intelligent agreement management platform that automates document workflows, identity verification, contract lifecycle management, and agreement analytics for enterprises and individuals worldwide.
Industry: LegalTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2003
Glassdoor
Glassdoor: 3.6
WebsiteLinkedInGlassdoor