CSR / Teller - 26 Mile and Van Dyke - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Customer service","Confidentiality","Professionalism","Problem resolution","Sound judgment","Initiative","Risk awareness"]

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, resolving questions and issues, and following policies to ensure a positive experience. Handle extensive cash and daily office responsibilities, keep customer information confidential, and maintain accurate records. Use retail tools and referral processes to connect customers with the right bankers and business partners, while elevating concerns and managing risk in line with the bank’s risk appetite.

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Fifth Third Bancorp
Fifth Third Bancorp
3 days ago

CSR / Teller - 26 Mile and Van Dyke - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live

Job Summary

Provide excellent customer service as a CSR/Teller by listening to customers’ needs, resolving questions and issues, and following policies to ensure a positive experience. Handle extensive cash and daily office responsibilities, keep customer information confidential, and maintain accurate records. Use retail tools and referral processes to connect customers with the right bankers and business partners, while elevating concerns and managing risk in line with the bank’s risk appetite.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide customer service by listening to needs, asking questions, and guiding customers to meet their financial needs.
  • •Follow up on customer questions, resolve issues, and respond promptly to keep communication open.
  • •Perform daily office responsibilities and help maintain efficient office operations with platform team support.
  • •Maintain accurate balancing records, find and correct outages, and stay current with policies and procedures.
  • •Refer customers to bankers and business partners for consultative conversations and track referrals using appropriate tools.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience/work involvement is required.
  • •Comfortably and confidently interact with the public and adhere to dress code guidelines.
  • •Knowledge of retail policies and procedures to perform essential duties.
  • •Flexibility in scheduling and ability to take initiative with sound judgment for problem resolution.
Education:Bachelor's
Skills:Customer serviceConfidentialityProfessionalismProblem resolutionSound judgmentInitiativeRisk awareness

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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