Customer Experience Banker - Lakewood West, OH

Serve as a financial concierge for walk-in customers, retaining and growing consumer and business relationships by identifying financial goals, recommending deposit and other banking products, and processing transactions accurately. Resolve customer issues, educate customers on consumer deposit products, and use a disciplined sales process (including follow-up, outbound calling, and referrals) to drive growth. Adhere to operational, security, risk, and regulatory policies while supporting deeper cross-bank relationships.