Client Services Manager, Business Banking

Mashreq
United Arab Emirates
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Interpersonal skills","Leadership","Analytical mindset","Organizational skills"]

Serve as the primary point of contact for SME clients, building strong relationships and ensuring a high-quality customer experience across branch channels. Oversee account opening with KYC compliance, handle inquiries and service requests, coordinate with internal teams to resolve issues, and monitor service quality through feedback and assessments. Drive compliance with AML and risk controls, improve cross-functional customer journey processes, and lead a customer service team.

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FursaFursa
Mashreq
Mashreq
2 days ago

Client Services Manager, Business Banking

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Serve as the primary point of contact for SME clients, building strong relationships and ensuring a high-quality customer experience across branch channels. Oversee account opening with KYC compliance, handle inquiries and service requests, coordinate with internal teams to resolve issues, and monitor service quality through feedback and assessments. Drive compliance with AML and risk controls, improve cross-functional customer journey processes, and lead a customer service team.
Location: United Arab Emirates
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Manager level

Key Responsibilities

  • •Act as the primary point of contact for SME customers, building strong relationships and understanding their needs.
  • •Oversee account opening processes, ensuring compliance with KYC and regulatory standards.
  • •Handle customer inquiries and service requests promptly with accurate, friendly assistance.
  • •Coordinate with internal teams to resolve customer issues and ensure timely resolution.
  • •Lead and motivate a team of customer service professionals while monitoring customer satisfaction and service quality.

Key Requirements

  • •Bachelor's degree in Business Administration, Finance, or a related field.
  • •Minimum 5 years of experience in a customer-facing role, preferably in banking or financial services.
  • •Strong knowledge of SME banking products and services, including account management and compliance.
  • •Excellent communication and interpersonal skills to build rapport with customers.
  • •Proven leadership and team management experience, motivating and developing teams.
Experience:5+ yearsBankingFinancial services
Education:Bachelor's in Business Administration, Finance
Skills:CommunicationInterpersonal skillsLeadershipAnalytical mindsetOrganizational skills
Tech Stack:Banking softwareAccount servicing systemsCustomer relationship management (CRM)

Company Brief

Mashreq
Mashreq Bank is a UAE-headquartered full-service bank offering retail, corporate, Islamic and digital banking, treasury, and capital markets services across the Middle East and internationally.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Dubai, United Arab Emirates
Founded: 1967
Glassdoor
Glassdoor: 3.3
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