Staff Engineer - IVR

GEICO
Palo Alto, Dallas, Seattle
Workplace: HybridFull timeUSD 115,000 - 230,000 annuallyFunction: Software EngineeringExperience: 6+ yearsEducation: bachelorsSkills: ["Collaboration","Process improvement","Performance-focused","Adaptability"]

Build and deploy large-scale distributed AI applications that power customer self-service across voice (IVR) and chat. Lead the design and optimization of multi-agent systems to improve automation and customer experience. Partner with engineering, product, and data science to translate requirements into scalable AI/ML solutions, while ensuring reliability, performance, and production-ready architecture using cloud and container technologies.

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FursaFursa
GEICO
GEICO
1 month ago

Staff Engineer - IVR

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Status: Live

Job Summary

Build and deploy large-scale distributed AI applications that power customer self-service across voice (IVR) and chat. Lead the design and optimization of multi-agent systems to improve automation and customer experience. Partner with engineering, product, and data science to translate requirements into scalable AI/ML solutions, while ensuring reliability, performance, and production-ready architecture using cloud and container technologies.
Location: Palo Alto, Dallas, Seattle
Workplace: Hybrid
Employment Type: Full time
Job Function: Software Engineering
Seniority: Mid level

Key Responsibilities

  • •Design, develop, and deploy large-scale distributed AI applications that power customer self-service across voice (IVR) and chat.
  • •Build and optimize multi-agent systems for intelligent, collaborative decision-making that improves automation and customer experience.
  • •Collaborate with engineering, product, and data science teams to translate business requirements into scalable AI/ML solutions.
  • •Ensure reliability, scalability, and performance through architecture, testing, and monitoring best practices.
  • •Bring innovative AI and distributed systems approaches into production and share best practices across teams.

Pay and Benefits

Salary: USD 115,000 - 230,000 annually

Key Requirements

  • •Hands-on proficiency with AI/ML frameworks and tools (e.g., TensorFlow, PyTorch) and programming languages such as Python, Java, or C++.
  • •Experience designing, developing, and deploying AI/ML models (including LLMs) in production with scalability and performance focus.
  • •Strong background building large-scale distributed systems in cloud environments (Azure or AWS).
  • •Experience with micro-services oriented architecture and extensible REST APIs.
  • •Experience with continuous delivery and infrastructure as code; familiarity with PowerShell scripting and operational portals like Azure Portal.
Experience:6+ yearsOpen sourceCloud
Education:Bachelor's in Computer Science, Information Systems
Skills:CollaborationProcess improvementPerformance-focusedAdaptability
Tech Stack:PythonSQLNoSQLTensorFlowPyTorchJavaC++LLMsMicroservicesREST APIsDockerKubernetesAzureAWSGCPPowerShellAzure PortalContinuous deliveryInfrastructure as code

Eligibility

Work Authorization:Sponsorship available.

Company Brief

GEICO
GEICO is a major US auto insurer offering personal auto policies, roadside assistance, and insurance products through direct-to-consumer channels and agents. Known for competitive rates and national advertising, it operates as a subsidiary of Berkshire Hathaway.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: Chevy Chase, United States
Founded: 1936
WebsiteLinkedIn