1 week ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Serve as the first point of contact for clients by handling inquiries via email, phone, and the support portal. Provide accurate answers about services and intelligent technology solutions, resolve issues or escalate complex technical problems, and keep CRM records up to date. Work with internal technical support and sales teams, capture client feedback, and help onboard new customers to ensure a smooth, supported experience.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the primary point of contact for client enquiries via email, phone, and the support portal.
•Provide clear and accurate information about the company’s services and intelligent solutions.
•Resolve client issues and escalate complex technical problems to internal teams when needed.
•Maintain organised CRM records of client interactions and support cases.
•Liaise with internal departments (e.g., technical support and sales) and support client onboarding while gathering feedback.

Pay and Benefits

Salary: USD 23.87 - 35.78 hourly

Key Requirements

•Proven experience in a customer service or client-facing support role, preferably in technology or professional services.
•Exceptional verbal and written communication skills in English.
•Strong problem-solving abilities with a client-centric approach.
•Excellent organisational skills to prioritise and manage multiple tasks.
•Proficiency using CRM software and the Microsoft Office Suite.

Experience:TechnologyProfessional services

Skills:CommunicationProblem-solvingClient-centricOrganisationPrioritization

Languages:English

Tech Stack:CRM softwareMicrosoft Office SuiteSupport portalAgentic AIGenerative AIIDPRPABig Data

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 week ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Act as the primary point of contact for client enquiries via email, phone, and the support portal.
•Provide clear and accurate information about the company’s services and intelligent solutions.
•Resolve client issues and escalate complex technical problems to internal teams when needed.
•Maintain organised CRM records of client interactions and support cases.
•Liaise with internal departments (e.g., technical support and sales) and support client onboarding while gathering feedback.

Pay and Benefits

Salary: USD 23.87 - 35.78 hourly

Key Requirements

•Proven experience in a customer service or client-facing support role, preferably in technology or professional services.
•Exceptional verbal and written communication skills in English.
•Strong problem-solving abilities with a client-centric approach.
•Excellent organisational skills to prioritise and manage multiple tasks.
•Proficiency using CRM software and the Microsoft Office Suite.

Experience:TechnologyProfessional services

Skills:CommunicationProblem-solvingClient-centricOrganisationPrioritization

Languages:English

Tech Stack:CRM softwareMicrosoft Office SuiteSupport portalAgentic AIGenerative AIIDPRPABig Data

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn