Head of Global Service Delivery - Philippines (Manila, National Capital Region (NCR), PH, 1630)

Allianz
Manila
Workplace: OnsiteFull timeFunction: Transportation & Fleet OperationsSkills: ["Leadership","Stakeholder management","Communication","Influencing","Decision-making","Change management","Problem-solving","Employee engagement"]

Lead Global Service Delivery operations for the Manila site within Operations Steering and Transformation. Own operational governance across delivery hubs, drive offshoring strategy, and manage site ramp-up/ramp-down with cross-LOB partners to ensure strong customer service levels. Establish service management, pricing, performance reporting (KPIs/SLAs), and risk/crisis management, while strengthening employee engagement and serving as an internal brand representative and trusted business partner.

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Allianz
Allianz
1 day ago

Head of Global Service Delivery - Philippines (Manila, National Capital Region (NCR), PH, 1630)

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Job Summary

Lead Global Service Delivery operations for the Manila site within Operations Steering and Transformation. Own operational governance across delivery hubs, drive offshoring strategy, and manage site ramp-up/ramp-down with cross-LOB partners to ensure strong customer service levels. Establish service management, pricing, performance reporting (KPIs/SLAs), and risk/crisis management, while strengthening employee engagement and serving as an internal brand representative and trusted business partner.
Location: Manila
Workplace: Onsite
Employment Type: Full time · Permanent
Job Function: Transportation & Fleet Operations
Seniority: Sr. Director level

Key Responsibilities

  • •Build and continuously develop GSD locations to meet delivery standards and operational governance expectations.
  • •Implement and manage offshoring strategy, including ramp-up/ramp-down planning and seamless transitions from local BUs to target delivery centers.
  • •Establish and run governance and service management capabilities to exceed contractual commitments, including pricing frameworks.
  • •Oversee financial planning and management (entity P/L and oversight budget) and optimize local operational costs.
  • •Develop and deliver risk management, emergency/crisis management, compliance, and performance oversight with KPI reporting and corrective actions.

Pay and Benefits

Perks:Learning Budget

Key Requirements

  • •Senior leadership experience managing large-scale Global Service Delivery, Shared Services, and/or offshoring operations.
  • •Proven success in multi-site, cross-LOB operational governance and service delivery transformation.
  • •Strong background in offshoring strategy, transitions, and ramp-up/ramp-down planning for service migrations.
  • •Demonstrated ability to lead cross-functional teams across Operations, Facilities, HR, Finance, and IT.
  • •Expertise in operating model design, service management governance frameworks, and SLA/KPI oversight, with P&L ownership and budgeting/cost optimization.
  • •Solid experience in regulatory compliance, risk management, crisis management, and business continuity.
Experience:Shared servicesOffshoringGlobal service delivery
Skills:LeadershipStakeholder managementCommunicationInfluencingDecision-makingChange managementProblem-solvingEmployee engagement

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn