Commerce

15 hours ago

Global Services Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead the APAC Enterprise Operations team by coaching Enterprise Feed Managers, Onboarding Specialists, and Support Specialists while ensuring strong technical quality and best-in-class client service. Own client escalations, drive root-cause analysis with cross-functional teams, and review client reporting for actionable insights. Oversee feed configuration and attribute mapping, troubleshoot data imports and product feed quality, and deliver weekly performance reporting to leadership.

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Support and coach an APAC team of Enterprise Feed Managers, Onboarding Specialists, and Support Specialists to meet production goals and career development needs.
•Handle client escalations independently and partner with cross-functional teams and the Director of Global Services to conduct root-cause analysis and resolve issues.
•Review and analyze client reports and provide actionable feedback and insights.
•Continuously improve processes to increase productivity and improve quality standards.
•Oversee feed and data operations: troubleshoot data imports, configure and map attributes across file types, ensure feed QA compliance, and provide weekly leadership reporting.

Key Requirements

•4+ years of leadership experience supporting technical teams.
•4+ years digital marketing/e-commerce performance experience.
•Strategic thinking, analytical and problem-solving skills, with excellent written, oral, and presentation skills.
•Strong relationship management, organizational, and project management skills.
•Proficiency with CRM software (Salesforce, Toggl, Monday.com) and Excel/Google Sheets; bachelor’s degree in Business Management, Computer Science, or Marketing (or equivalent experience).

Experience:4+ yearsE-commerceDigital marketingPerformance marketingCRM

Education:Bachelor's in Business Management, Computer Science, or Marketing

Skills:Strategic thinkingAnalytical skillsProblem-solvingRelationship managementPresentation skills

Tech Stack:SalesforceTogglMonday.comExcelGoogle SheetsXMLAPIDelimited filesCustom scripts

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn

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Commerce

15 hours ago

Global Services Team Leader

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Sydney

Workplace: Hybrid

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Support and coach an APAC team of Enterprise Feed Managers, Onboarding Specialists, and Support Specialists to meet production goals and career development needs.
•Handle client escalations independently and partner with cross-functional teams and the Director of Global Services to conduct root-cause analysis and resolve issues.
•Review and analyze client reports and provide actionable feedback and insights.
•Continuously improve processes to increase productivity and improve quality standards.
•Oversee feed and data operations: troubleshoot data imports, configure and map attributes across file types, ensure feed QA compliance, and provide weekly leadership reporting.

Key Requirements

•4+ years of leadership experience supporting technical teams.
•4+ years digital marketing/e-commerce performance experience.
•Strategic thinking, analytical and problem-solving skills, with excellent written, oral, and presentation skills.
•Strong relationship management, organizational, and project management skills.
•Proficiency with CRM software (Salesforce, Toggl, Monday.com) and Excel/Google Sheets; bachelor’s degree in Business Management, Computer Science, or Marketing (or equivalent experience).

Experience:4+ yearsE-commerceDigital marketingPerformance marketingCRM

Education:Bachelor's in Business Management, Computer Science, or Marketing

Skills:Strategic thinkingAnalytical skillsProblem-solvingRelationship managementPresentation skills

Tech Stack:SalesforceTogglMonday.comExcelGoogle SheetsXMLAPIDelimited filesCustom scripts

Company Brief

Commerce

Provides a SaaS e-commerce platform enabling retailers and brands to build, run, and scale online stores with customizable storefronts, integrations, and omnichannel selling tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Revenue: USD 100M to 250M

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Austin, United States

Founded: 2009

Website LinkedIn