Residences Manager

Lead the end-to-end resident experience across move-in, daily engagement, issue resolution, and community feel—bringing a 5-star front-of-house mindset to premium residential living. Manage and coach the front desk, concierge, and resident services teams, oversee reception/visitor/parcel/valet operations, and coordinate with FM, housekeeping, security, and maintenance. Drive resident engagement initiatives, monitor feedback, and support leasing handovers with brand-consistent documentation.