Partner Success Manager III

Xometry
United States
Workplace: RemoteFull timeUSD 76,000 - 99,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Interpersonal communication","Organizational skills","Cross-functional collaboration","Analytical thinking","Attention to detail"]

Drive manufacturing partner success by acting as the primary point of contact, maintaining communication queue awareness, and orchestrating task completion across the order/job lifecycle. Review weekly portfolios, assess partner fitness for high-risk jobs, and escalate significant risks. Serve as a technical subject matter expert to resolve production blockers, manage RMA projects, and support cross-functional alignment with Operations and PD&T teams. Ensure adherence to quality management systems and safety policies.

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Xometry
Xometry
2 days ago

Partner Success Manager III

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Drive manufacturing partner success by acting as the primary point of contact, maintaining communication queue awareness, and orchestrating task completion across the order/job lifecycle. Review weekly portfolios, assess partner fitness for high-risk jobs, and escalate significant risks. Serve as a technical subject matter expert to resolve production blockers, manage RMA projects, and support cross-functional alignment with Operations and PD&T teams. Ensure adherence to quality management systems and safety policies.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Serve as the primary point of contact for the partner community, building trust through transparent project-status communication.
  • •Maintain production process communication queue awareness to prioritize work and mitigate delays.
  • •Conduct weekly portfolio reviews, assess risk-based partner fitness, and escalate significant risks as needed.
  • •Act as a technical subject matter expert to resolve production blockers using manufacturing technology knowledge.
  • •Manage RMA projects and negotiate financial reclamations related to non-conformance or late deliveries, while collaborating cross-functionally to maintain quality and safety adherence.

Pay and Benefits

Salary: USD 76,000 - 99,000 annually
Perks:401kHealth InsuranceDentalVisionLife InsuranceDisability InsurancePaid LeavePaid HolidaysMaternity LeaveBonding LeaveEap

Key Requirements

  • •Bachelor’s degree in Supply Chain, Engineering, Business Administration, or a related technical field (or equivalent experience).
  • •Minimum 4 years of experience in supply chain and/or customer service, preferably in manufacturing operations.
  • •Proven ability to manage and meet schedule commitments for an identified customer/partner group.
  • •Knowledge of manufacturing processes, timelines, and documentation.
  • •Proficiency in ERP tools and communication software, plus strong analytical, organizational, and stakeholder communication skills.
Experience:4+ yearsManufacturingCustomer serviceSupply chain
Education:Bachelor's
Skills:Interpersonal communicationOrganizational skillsCross-functional collaborationAnalytical thinkingAttention to detail
Certifications:ISO 9001
Languages:English
Tech Stack:ERPGoogle SheetsISO 9001RMACommunication platform

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Xometry
Operates an on-demand digital manufacturing marketplace connecting buyers with manufacturing partners for CNC machining, 3D printing, sheet metal, injection molding and other custom parts, leveraging instant quoting and supply chain services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 100M to 250M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Rockville, United States
Founded: 2013
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