15 hours ago

TikTok Shop- Service Account Management Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Lead the Service Account Management (SAM) function within TikTok Shop’s Selling Partner Growth team, delivering high-touch support that improves account health and accelerates top-tier sellers’ GMV growth. Manage a blended team of BPO and in-house specialists, design premier support solutions, and collaborate with Quality, Training, and operational stakeholders to optimize processes. Use data-driven root-cause analysis, OKRs, and trend reporting to improve service quality, productivity, and customer satisfaction.

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage a Partner Operation Support Specialist team with a blended operational footprint of BPO Associates and in-house Category Operations Managers.
•Design and implement a Premier Support solution for top-tier partners to retain and grow GMV through education and coaching.
•Train and prepare teams through intensive coaching/mentoring in partnership with Quality Monitoring and Training teams.
•Actively manage direct reports with OKR goals, feedback, coaching, and monitoring milestones to improve service quality and customer satisfaction.
•Conduct trend analyses on customer satisfaction and core measurements and implement strategies to improve operational results.

Key Requirements

•BA/BS degree or equivalent practical experience.
•Strong data analysis skills, including root-cause deep dives and problem solving.
•Experience building, managing, and influencing relationships with internal stakeholders using data to generate insights.
•People-oriented, self-motivated, able to thrive in ambiguity and matrix environments.
•Demonstrated track record motivating and coaching staff to maximize individual potential.

Experience:E-commerceMarketplace platformsTikTok Shop

Education:Bachelor's

Skills:CoachingMentoringStakeholder managementProblem-solvingCommunication

Languages:EnglishMandarin

Company Brief

TikTok

Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn

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TikTok

15 hours ago

TikTok Shop- Service Account Management Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 15 hours agoStatus: Live

Job Summary

Location: Seattle

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Manage a Partner Operation Support Specialist team with a blended operational footprint of BPO Associates and in-house Category Operations Managers.
•Design and implement a Premier Support solution for top-tier partners to retain and grow GMV through education and coaching.
•Train and prepare teams through intensive coaching/mentoring in partnership with Quality Monitoring and Training teams.
•Actively manage direct reports with OKR goals, feedback, coaching, and monitoring milestones to improve service quality and customer satisfaction.
•Conduct trend analyses on customer satisfaction and core measurements and implement strategies to improve operational results.

Key Requirements

•BA/BS degree or equivalent practical experience.
•Strong data analysis skills, including root-cause deep dives and problem solving.
•Experience building, managing, and influencing relationships with internal stakeholders using data to generate insights.
•People-oriented, self-motivated, able to thrive in ambiguity and matrix environments.
•Demonstrated track record motivating and coaching staff to maximize individual potential.

Experience:E-commerceMarketplace platformsTikTok Shop

Education:Bachelor's

Skills:CoachingMentoringStakeholder managementProblem-solvingCommunication

Languages:EnglishMandarin

Company Brief

TikTok

Industry: Digital Media

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Singapore, Singapore

Founded: 2016

Website LinkedIn