Senior Account Manager Team Lead - New Vertical

Deliveroo
Milan
Workplace: OnsiteFull timeEUR 74,000 - 93,000 annuallyFunction: Customer Success & Account ManagementSkills: ["People management","Leadership","Analytical skills","Stakeholder management","Customer obsession"]

Lead the strategic expansion of the New Verticals grocery and retail segment in Italy by growing a team of Account Managers. Own segment commercial results and partner relationships, define strategy with New Verticals leadership, and drive negotiations with key stakeholders. Partner cross-functionally with Marketing, Merchandising, Operations, and Product to improve partner outcomes, customer experience, and growth through data-driven planning and forecasting.

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FursaFursa
Deliveroo
Deliveroo
11 hours ago

Senior Account Manager Team Lead - New Vertical

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Last checked: 3 hours agoStatus: Live

Job Summary

Lead the strategic expansion of the New Verticals grocery and retail segment in Italy by growing a team of Account Managers. Own segment commercial results and partner relationships, define strategy with New Verticals leadership, and drive negotiations with key stakeholders. Partner cross-functionally with Marketing, Merchandising, Operations, and Product to improve partner outcomes, customer experience, and growth through data-driven planning and forecasting.
Location: Milan
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead and grow a team of Account Managers for the Grocery and Retail segment, setting goals, priorities, and individual development plans.
  • •Own segment commercial results and define strategy with New Verticals leadership to achieve quarterly and yearly targets.
  • •Lead key negotiations and manage relationships with top partner stakeholders.
  • •Collaborate with Marketing & Merchandising and Operations to improve partner outcomes, efficiencies, and customer experience.
  • •Run quarterly planning and forecasting with HQ Strategy & Finance; mentor and develop the team and deliver high-impact projects.

Pay and Benefits

Salary: EUR 74,000 - 93,000 annually
Equity and Bonus:Equity
Perks:Rsus

Key Requirements

  • •At least 5 years of experience in commercially focused roles with team management and development responsibility.
  • •Direct people management experience, including goal setting, performance evaluation, and team development.
  • •Track record of exceeding commercial targets and strong analytical skills to read commercial data.
  • •Experience growing retail/grocery/FMCG commercial performance through effective trading and long-term strategy.
  • •Strong commercial and marketing acumen, including industry and competition knowledge to drive profitable growth.
Experience:RetailGroceryFMCG
Skills:People managementLeadershipAnalytical skillsStakeholder managementCustomer obsession

Company Brief

Deliveroo
Deliveroo is a multinational online food and grocery delivery marketplace connecting consumers, restaurants, retailers and riders via its app and platform, operating across multiple countries with fast local delivery and logistics services.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Unicorn (USD 1B+)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 2013
Glassdoor
Glassdoor: 3.4
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