Senior Customer Success Manager

Informa
United States
Workplace: HybridFull timeUSD 85,000 - 90,000 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Writing","Creative problem-solving","Strategic thinking"]

Own customer relationships for clients purchasing integrated media and data services, guiding usage to achieve objectives, goals, and KPIs. Drive engagement through adoption, expansion, and renewal, onboard and enable customers on product capabilities, and uncover success metrics and opportunity areas. Consult on use cases and integration strategies, build client narratives and presentations, coordinate internally to prevent and resolve issues, and communicate outcomes to end users and leadership.

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FursaFursa
Informa
Informa
2 days ago

Senior Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 minutes agoStatus: Live

Job Summary

Own customer relationships for clients purchasing integrated media and data services, guiding usage to achieve objectives, goals, and KPIs. Drive engagement through adoption, expansion, and renewal, onboard and enable customers on product capabilities, and uncover success metrics and opportunity areas. Consult on use cases and integration strategies, build client narratives and presentations, coordinate internally to prevent and resolve issues, and communicate outcomes to end users and leadership.
Location: United States
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Drive customer engagement with Informa TechTarget products, focusing on adoption, expansion, and renewal.
  • •Onboard and enable customers on product functionalities and capabilities.
  • •Investigate customer workflows and technology stack to identify success metrics and areas of opportunity.
  • •Consult customers on data/product use cases and integration strategies aligned to agreed KPIs.
  • •Build client communications and coordinate with internal teams to prevent and resolve issues; present updates to end users and executives.

Pay and Benefits

Salary: USD 85,000 - 90,000 annually
Perks:Health InsuranceDentalVision401kPaid LeaveParental Leave

Key Requirements

  • •Bachelor’s degree.
  • •4+ years of customer-facing experience in a customer success role, preferably in a software or Sales/Marketing environment.
  • •Knowledge of B2B digital marketing, ad tech, marketing automation systems, lead generation, demand generation, and content marketing.
  • •Strong attention to detail with the ability to multitask across multiple product and client engagements.
  • •Creative problem-solving and strategic, solutions-oriented customer relationship management with strong communication and presentation skills.
Experience:4+ yearsB2BAd techDigital marketingLead generationDemand generation
Education:Bachelor's
Skills:CommunicationPresentationWritingCreative problem-solvingStrategic thinking
Languages:English
Tech Stack:LinkedIn Learning

Company Brief

Informa
Global business-to-business information services group operating events, academic and professional publishing, and data & analytics businesses serving specialist markets worldwide.
Industry: Publishing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1998
WebsiteLinkedIn