Renewals Manager

Cisco
United States
Workplace: RemoteFull timeUSD 101,300 - 166,800 annuallyFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Analytical skills","Communication","Stakeholder management","Process improvement"]

Lead cross-functional, medium-complexity software and services renewals for the US Public Sector segment, driving on-time contract renewals and identifying upsell and premium service opportunities. Collaborate with customers, sales teams, and internal stakeholders to ensure renewal readiness, while using install base data and adoption insights to improve retention and recurring revenue growth. Manage renewal documentation in Salesforce and Webex collaboration spaces.

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Cisco
Cisco
20 minutes ago

Renewals Manager

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Last checked: 20 minutes agoStatus: Live

Job Summary

Lead cross-functional, medium-complexity software and services renewals for the US Public Sector segment, driving on-time contract renewals and identifying upsell and premium service opportunities. Collaborate with customers, sales teams, and internal stakeholders to ensure renewal readiness, while using install base data and adoption insights to improve retention and recurring revenue growth. Manage renewal documentation in Salesforce and Webex collaboration spaces.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead cross-functional renewals of medium complexity across multiple Cisco technologies and service offerings.
  • •Drive timely software and services renewals while identifying upsell and premium service opportunities.
  • •Partner with customers, sales teams, and internal stakeholders to ensure seamless contract management and renewal readiness.
  • •Maintain accurate renewal documentation and customer engagement within Salesforce (SFDC) and Webex collaboration spaces.
  • •Apply install base data, adoption insights, and purchasing trends to support retention and recurring revenue growth.

Pay and Benefits

Salary: USD 101,300 - 166,800 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVision401kPaid Parental

Key Requirements

  • •Bachelor’s degree with 5 years of related experience, Master’s degree with 3 years of related experience, or equivalent relevant experience.
  • •3+ years of experience in renewals, customer success, sales operations, account management, or recurring revenue management.
  • •Experience leading software or services renewals in a technology or SaaS-based environment.
  • •Working knowledge of CRM tools such as Salesforce (SFDC) and contract management processes.
  • •Ability to manage multiple cross-functional projects and customer engagements simultaneously.
Experience:SaaS
Education:Bachelor's
Skills:Analytical skillsCommunicationStakeholder managementProcess improvement
Tech Stack:Salesforce (SFDC)Webex

Company Brief

Cisco
Global technology company that designs, manufactures, and sells networking hardware, telecommunications equipment, and high-technology services and products for enterprises, service providers, and governments worldwide.
Industry: Networking Equipment
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 1984
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Glassdoor: 4.0
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