Crh

6 days ago

Customer Service Rep

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Be the main point of contact for customers by taking orders, tracking shipments, and handling inquiries for a cement/terminal network. You’ll maintain accurate order and billing data, facilitate communication to resolve customer issues, and coordinate deliveries with carriers and dispatchers. Additional work includes creating bills of lading and customs documents for shipments, supporting daily transactions, and participating in carrier/logistics safety programs.

Location: Mississauga

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Follow plant safety guidelines and serve as the main point of contact for customer order taking, tracking, and inquiries.
•Enter and maintain accurate order and billing data; resolve customer issues through effective communication.
•Dispatch and coordinate customer orders with carriers’ dispatchers and manage daily scheduled deliveries.
•Create bills of lading and billing for truck deliveries and rail car transactions; interact with delivery drivers for truck loading and billing.
•Create customs documents for US-bound shipments and support other team members with daily transactions; participate in carrier and logistics safety programs.

Pay and Benefits

Salary: CAD 47,500 - 52,500

Perks:Health InsuranceDentalVisionRetirementPaid Leave

Key Requirements

•Minimum high school diploma.
•Customer service experience is an asset.
•Knowledgeable with various computer systems.
•Microsoft Excel experience preferred.
•Excellent customer service skills and strong verbal/written communication.

Education:High School

Skills:MultitaskingCommunicationProblem solvingLeadershipFast-paced adaptability

Tech Stack:Microsoft Excel

Company Brief

Crh

Global building materials business supplying aggregates, cement, asphalt, ready-mixed concrete, and construction products and services to the construction industry across Europe, North America and other markets.

Industry: Building Materials

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Dublin, Ireland

Founded: 1970

Website LinkedIn

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Crh