Training Specialist | Clinical Claims

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Education & TrainingExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Presentation","Facilitation","Classroom management","Data analysis"]

Design, facilitate, and evaluate training programs for employees supporting an AO Clinical Claim Program. Deliver instructor-led, virtual, and blended sessions; develop and update curricula, assessments, and job aids; and monitor trainee progress to identify learning gaps. Partner with Operations, Quality, Clinical Leadership, and client stakeholders to improve knowledge retention, support process changes, and maintain compliance through accurate training documentation and audit-ready materials. Track training metrics and outcomes to drive continuous improvement.

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FursaFursa
Sutherland
Sutherland
1 day ago

Training Specialist | Clinical Claims

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Design, facilitate, and evaluate training programs for employees supporting an AO Clinical Claim Program. Deliver instructor-led, virtual, and blended sessions; develop and update curricula, assessments, and job aids; and monitor trainee progress to identify learning gaps. Partner with Operations, Quality, Clinical Leadership, and client stakeholders to improve knowledge retention, support process changes, and maintain compliance through accurate training documentation and audit-ready materials. Track training metrics and outcomes to drive continuous improvement.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Education & Training
Seniority: Mid level

Key Responsibilities

  • •Facilitate new hire, cross-training, upskilling, and refresher programs for clinical claims associates and healthcare professionals.
  • •Deliver instructor-led, virtual, and blended learning sessions; conduct calibration and knowledge reinforcement activities.
  • •Develop and maintain training materials, lesson plans, facilitator guides, assessments, and job aids; translate complex information into learner-friendly content.
  • •Monitor trainee progress and training effectiveness using assessments and observations; provide targeted coaching interventions to address learning gaps.
  • •Ensure training content aligns with client requirements, healthcare regulations, and compliance standards; maintain documentation and report training metrics and post-training performance outcomes.

Key Requirements

  • •Active Philippine Registered Nurse (USRN) with an unrestricted US RN License (NCLEX passer).
  • •Bachelor's Degree in Nursing.
  • •Minimum 2 years recent clinical experience in a hospital, utilization review, case management, disability management, claims, or healthcare operations environment.
  • •Minimum 1 year experience in training, coaching, facilitation, mentoring, preceptorship, or learning and development.
  • •Strong knowledge of clinical documentation, medical terminology, healthcare delivery systems, and disability/claims processes; excellent verbal and written English communication skills.
Experience:2+ yearsHealthcareClaimsInsurance
Education:Bachelor's in Nursing
Skills:CommunicationPresentationFacilitationClassroom managementData analysis
Licenses:Active Philippine Registered Nurse (USRN)Unrestricted US RN License (NCLEX passer)
Certifications:Train-the-TrainerInstructional DesignLearning & Development
Languages:English
Tech Stack:Microsoft OfficeExcelPowerPointWordOutlookLMSE-learning

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
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