Client Relationship Consultant 3 - Strongsville Office

U.S. Bancorp
Ohio
Workplace: OnsiteFull timeUSD 23.75 - 29.03 hourlyFunction: Customer Success & Account ManagementEducation: high_schoolSkills: ["Customer service","Interpersonal skills","Proactive outreach","Communication","Recommendation skills"]

Build trusted relationships with customers by engaging them in-person, by appointment, and virtually, while maintaining a digital-first mindset. Assess banking needs, process account information and basic transactions, educate clients on deposit and loan products, and recommend solutions aligned to individual goals. Support new accounts and service requests, collaborate with branch teams, and help clients adopt emerging and self-service digital tools with operational accuracy.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
1 month ago

Client Relationship Consultant 3 - Strongsville Office

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 days agoStatus: Live

Job Summary

Build trusted relationships with customers by engaging them in-person, by appointment, and virtually, while maintaining a digital-first mindset. Assess banking needs, process account information and basic transactions, educate clients on deposit and loan products, and recommend solutions aligned to individual goals. Support new accounts and service requests, collaborate with branch teams, and help clients adopt emerging and self-service digital tools with operational accuracy.
Location: Ohio
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build and foster relationships with customers through proactive outreach, follow up, and effective communication
  • •Assess customer banking needs and recommend solutions for new and existing clients based on goals
  • •Maintain working knowledge of consumer and business banking products and services, including digital offerings
  • •Provide an optimal client experience by greeting clients and processing basic transactions
  • •Open new accounts, complete service requests, and submit credit applications; educate clients on digital and self-service products

Pay and Benefits

Salary: USD 23.75 - 29.03 hourly
Perks:Health InsuranceDentalVisionLife Insurance401kPaid LeavePaid HolidaysParental LeaveDisability

Key Requirements

  • •High school diploma or equivalent
  • •Typically 4 to 5 years of retail banking experience (or equivalent combination of experience and training)
  • •Ability to build and foster client relationships through proactive outreach and follow up
  • •Knowledge of applicable bank and branch policies, procedures, and support systems
  • •Thorough knowledge of retail products and services, including digital and self-service capabilities
Experience:Financial servicesRetail banking
Education:High School
Skills:Customer serviceInterpersonal skillsProactive outreachCommunicationRecommendation skills
Certifications:NMLS registration

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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