Manager ICS Settlement Support

Discover Financial
United Kingdom
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Leadership","Communication","Risk management","Continuous improvement","Cross-functional collaboration"]

Lead day-to-day operations of the Billing (Adjustments & Fees) team within International Client Services. Manage client inquiry resolution, maintain control process documentation, and drive operational improvements for settlement system initiatives. Oversee risk, controls, and compliance alignment across implementations, direct daily workflows with prioritization and deadlines, and act as a trusted point of contact for settlement and billing processes while partnering across functions and exploring AI-enabled automation.

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FursaFursa
Discover Financial
Discover Financial
14 hours ago

Manager ICS Settlement Support

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Source: Company careers pageValidated by: Fursa AI
Last checked: 14 hours agoStatus: Live

Job Summary

Lead day-to-day operations of the Billing (Adjustments & Fees) team within International Client Services. Manage client inquiry resolution, maintain control process documentation, and drive operational improvements for settlement system initiatives. Oversee risk, controls, and compliance alignment across implementations, direct daily workflows with prioritization and deadlines, and act as a trusted point of contact for settlement and billing processes while partnering across functions and exploring AI-enabled automation.
Location: United Kingdom
Workplace: Hybrid
Employment Type: Full time · Permanent
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Manage day-to-day operations for the Billing (Adjustments & Fees) team, including problem determination and resolution of imbalances.
  • •Maintain current control process documentation and ensure servicing of client inquiries.
  • •Support settlement system operational initiatives and drive continuous improvement to streamline manual work.
  • •Direct daily team operations by analyzing workflows, establishing priorities, and setting deadlines.
  • •Embed risk, controls, and regulatory requirements into delivery of new system capabilities and coach teams to identify, manage, and escalate risk.

Pay and Benefits

Perks:PensionAnnual BonusAnnual LeaveHealth InsuranceParental LeaveLearning Budget

Key Requirements

  • •People leadership experience, including direct management of a team.
  • •Experience in the financial services or payments industry, particularly within settlement and system configuration.
  • •Ability to develop procedures, assess risks, and deploy controls to mitigate financial or regulatory risks for operational activities.
  • •Strong executive presence and communication skills, translating complex technical issues into clear, actionable insights.
  • •Promote a risk-aware culture and ensure efficient risk and compliance management in line with required standards and policies.
Experience:Financial servicesPayments
Skills:LeadershipCommunicationRisk managementContinuous improvementCross-functional collaboration
Tech Stack:AI

Company Brief

Discover Financial
Provides consumer banking products, credit cards, personal loans, and payment services through the Discover brand. It operates a major U.S. financial network and serves individuals and merchants with lending and digital payment solutions.
Industry: Retail Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 10M to 25M
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Riverwoods, United States
Founded: 1985
WebsiteLinkedIn