NTT

4 weeks ago

Field Tech Associate

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Support end users in a client environment as part of the EUC team, handling incident resolution and request fulfillment aligned to ITIL. Assist with IMAC activities across desktops, laptops, monitors, printers, and peripherals, and troubleshoot issues using Windows and Microsoft Office. Use ITSM tools such as ServiceNow and Remedy, maintain SLA/KPI-focused performance, learn emerging technologies as needed, and may work rotational shifts 24x7 with possible domestic overnight travel.

Location: Gurugram

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Entry level

Key Responsibilities

•Provide end-user support in a client environment as part of the EUC team.
•Handle day-to-day incident resolution and request fulfillment aligned to the ITIL framework.
•Perform IMAC (install, move, add, change) for desktops, laptops, monitors, printers, and related peripherals as required.
•Support work guided by operational and project objectives, measured against SLAs, CSFs, and KPIs.
•Learn new and emerging technologies as needed based on business requirements.

Travel: Low travel

Key Requirements

•1 to 3 years’ experience in End User Computing, IT Support, and asset management.
•Strong troubleshooting skills in Windows, Microsoft Office, and COTS/end-user hardware support.
•Basic understanding of the ITIL framework.
•Experience using ITSM tools such as ServiceNow and Remedy.
•Good written and spoken communication skills in English.

Experience:1-3 years

Skills:TroubleshootingCommunicationAdaptabilityIncident resolutionCustomer support

Languages:English

Tech Stack:WindowsMicrosoft OfficeITILITSMServiceNowRemedyCOTSIMACEUC

Company Brief

NTT

Dimension Data, operating under NTT Ltd, provides managed IT services, cloud and data center solutions, networking, cybersecurity, and digital transformation services to enterprise customers worldwide.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: London, United Kingdom

Founded: 1983

Website LinkedIn

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NTT