Retail Service Operations Manager- Columbus, OH

Huntington Bancshares
Columbus
Workplace: OnsiteFull timeFunction: Business OperationsExperience: 5-7 yearsEducation: high_schoolSkills: ["Communication","Critical thinking","Problem-solving","Detail-oriented","Thorough"]

Provide centralized coaching and support to branches to help execute operational and service objectives. Resolve escalations and procedure exceptions within risk appetite, run regular trainings and communications, and communicate service/ops feedback to regional leadership. Oversee operations and service reporting for DM/RRM 1-1s, support branch projects (consolidations, openings/closings, relocations, M&A), manage responses to branch incidents, and collaborate across support units to ensure service excellence.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Retail Service Operations Manager- Columbus, OH

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Provide centralized coaching and support to branches to help execute operational and service objectives. Resolve escalations and procedure exceptions within risk appetite, run regular trainings and communications, and communicate service/ops feedback to regional leadership. Oversee operations and service reporting for DM/RRM 1-1s, support branch projects (consolidations, openings/closings, relocations, M&A), manage responses to branch incidents, and collaborate across support units to ensure service excellence.
Location: Columbus
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Resolve branch problems and advise on escalations or procedure exceptions within risk appetite.
  • •Prepare and execute trainings and communications for branch colleagues (e.g., Monthly Operations Service Training and Coach’s Corner).
  • •Provide regular communication/feedback to Regional Service Operations Manager(s) on service and operational escalations and opportunities.
  • •Assist with oversight of operations and service reporting for DM/RRM 1-1’s.
  • •Oversee responses for branch incidents (e.g., robberies, branch closures, resource impacts) and support branch projects and initiatives as assigned.
Travel: Low travel

Key Requirements

  • •High School Diploma or GED
  • •5-7 years of related experience
  • •Bachelor’s Degree
  • •Prior branch and/or operations experience
  • •Comfort with technology, including MS Office applications
Experience:5-7 yearsBranch operations
Education:High School
Skills:CommunicationCritical thinkingProblem-solvingDetail-orientedThorough
Tech Stack:MS Office

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn