SVP Commercial & Regional Director, East Africa, Fintech

Optasia
Nairobi
Workplace: OnsiteFull timeFunction: Executive & General ManagementExperience: 10+ yearsEducation: mastersSkills: ["Leadership","Customer focus","Strategic planning","Team management","Cross-functional collaboration"]

Lead commercial strategy and regional operations as GM for Optasia’s East Africa office. Own revenue performance, cost optimization, forecasting, and the annual budget cycle while ensuring operational excellence, compliance, and governance. Build and manage a high-performing team, strengthen senior customer relationships, and drive upselling, cross-selling, and high-value partnerships. Collaborate across Product, Operations, Finance, and Technology to deliver seamless customer experiences in the fintech and telecom ecosystems.

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FursaFursa
Optasia
Optasia
1 day ago

SVP Commercial & Regional Director, East Africa, Fintech

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Last checked: 2 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Lead commercial strategy and regional operations as GM for Optasia’s East Africa office. Own revenue performance, cost optimization, forecasting, and the annual budget cycle while ensuring operational excellence, compliance, and governance. Build and manage a high-performing team, strengthen senior customer relationships, and drive upselling, cross-selling, and high-value partnerships. Collaborate across Product, Operations, Finance, and Technology to deliver seamless customer experiences in the fintech and telecom ecosystems.
Location: Nairobi
Workplace: Onsite
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Sr. Director level

Key Responsibilities

  • •Define and execute commercial strategy for your customer portfolio and region, aligned with Optasia’s global strategy.
  • •Serve as GM for the regional office, ensuring commercial, operational, and financial goals are met.
  • •Oversee revenue generation, cost optimization, compliance, and operational delivery, including forecasting and annual budgeting.
  • •Build and lead regional and account managers, coaching and developing a high-performing team culture.
  • •Drive customer relationship growth through contract/partnership negotiations, upselling, and cross-selling initiatives.

Key Requirements

  • •Master’s degree in a relevant field or MBA.
  • •Minimum 10 years of experience in Account Management, Commercial Leadership, or Regional Management, preferably in the Telecoms or Fintech industry.
  • •Minimum 8 years of Telecoms industry experience.
  • •Demonstrated experience managing P&L, regional operations, or multi-country portfolios.
  • •Strong understanding of the cultural, political, and regulatory landscape in the assigned markets.
Experience:10+ yearsFintechTelecomsB2BMobile financial services
Education:Master's
Skills:LeadershipCustomer focusStrategic planningTeam managementCross-functional collaboration

Company Brief

Optasia
Operates a digital health platform delivering online mental health and therapy services, connecting users with licensed therapists and providing tools for wellbeing, counselling, and remote treatment management to improve access to behavioral healthcare.
Industry: Mental Health
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