Customer Service Representative

Qureos
Anywhere
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Communication","Empathy","Multitasking","Problem-solving","Organization"]

Serve as the first point of contact for customers across North America via phone, email, chat, and other channels. Handle inquiries related to shipments, transportation services, billing, and account requests by providing accurate status, delivery, pricing, and service information. Resolve issues by researching and coordinating with internal teams, documenting interactions in a CRM, and escalating complex cases when needed. Support customers with account access and maintain performance goals for quality and response time.

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FursaFursa
Qureos
Qureos
3 weeks ago

Customer Service Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 hours agoStatus: Live
Reposted: first listed 2 weeks ago

Job Summary

Serve as the first point of contact for customers across North America via phone, email, chat, and other channels. Handle inquiries related to shipments, transportation services, billing, and account requests by providing accurate status, delivery, pricing, and service information. Resolve issues by researching and coordinating with internal teams, documenting interactions in a CRM, and escalating complex cases when needed. Support customers with account access and maintain performance goals for quality and response time.
Location: Anywhere
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Serve as the first point of contact for customers via phone, email, chat, and other communication channels.
  • •Respond to inquiries about shipments, transportation services, account information, billing questions, and service requests.
  • •Provide accurate shipment status, delivery schedules, pricing, and information about company services.
  • •Document all customer interactions accurately in the company CRM system.
  • •Coordinate with dispatch, operations, warehouse personnel, drivers, and internal teams to resolve customer issues and escalate complex concerns when needed.

Pay and Benefits

Perks:Health InsuranceDentalVision401kRemote WorkPaid LeaveLife InsuranceDisability InsuranceEmployee AssistancePaid Training

Key Requirements

  • •High school diploma or equivalent; associate’s or bachelor’s degree in Business, Communications, Customer Service, or a related field is preferred.
  • •Previous experience in customer service, call center, account support, logistics, retail, or administrative support.
  • •Excellent verbal and written communication skills, with strong interpersonal skills and professionalism under pressure.
  • •Ability to multitask, manage multiple requests, and demonstrate strong problem-solving and conflict-resolution skills.
  • •Experience using Microsoft Office 365, Outlook, Word, Excel, and CRM software; ability to learn new software and internal systems.
Experience:LogisticsTransportationSupply chainCustomer supportCall centerAccount supportRetail
Education:Bachelor's in Business, Communications, Customer Service, or a related field
Skills:CommunicationEmpathyMultitaskingProblem-solvingOrganization
Tech Stack:Microsoft Office 365OutlookWordExcelCRM softwareSalesforceZendeskHubSpotServiceNow

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn