Sr Manager Process Improvement - Banking and Financial Services

Sutherland
Philippines
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 5+ yearsEducation: bachelorsSkills: ["Change management","Stakeholder management","Influencing people","Strategic thinking","Project management"]

The Sr Manager, Service Excellence leads Six Sigma-driven process improvement initiatives for banking and financial services, collaborating with site and client leadership to drive cost savings, revenue and margin improvements, and compliance. Responsibilities cover gap analysis, governance, audits, and dashboards to track operational efficiency and client metrics, with a strong focus on strategic thinking and stakeholder management.

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Sutherland
Sutherland
11 months ago

Sr Manager Process Improvement - Banking and Financial Services

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Last checked: 8 hours agoStatus: Live

Job Summary

The Sr Manager, Service Excellence leads Six Sigma-driven process improvement initiatives for banking and financial services, collaborating with site and client leadership to drive cost savings, revenue and margin improvements, and compliance. Responsibilities cover gap analysis, governance, audits, and dashboards to track operational efficiency and client metrics, with a strong focus on strategic thinking and stakeholder management.
Location: Philippines
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Collaborate with the team to optimize efficiency metrics, grow current business, and win new clients through projects that improve customer lifetime value.
  • •Assist Service Delivery to achieve Platinum Standards in client metrics via gap analysis and improvement initiatives.
  • •Help Site achieve healthy financial goals by delivering high-impact projects targeting bonuses, penalties, and cost reductions.
  • •Support Focus Metrics activities with the site assigned to improve performance.
  • •Conduct regular audits and reporting to ensure compliance with contractual and regulatory requirements (e.g., SOW, government requirements).

Key Requirements

  • •Bachelor’s Degree in any field
  • •Six Sigma Black Belt certification
  • •5+ years of managerial experience in banking/financial services
  • •Experience leading operations-related functions (Training, Quality, Workforce, Operations)
  • •Change management, stakeholder management, and ability to influence others without authority
Experience:5+ yearsBankingFinancial services
Education:Bachelor's
Skills:Change managementStakeholder managementInfluencing peopleStrategic thinkingProject management
Certifications:Six Sigma Black Belt
Languages:English

Company Brief

Sutherland
Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Funding: Private Equity Backed
Headquarters: Pittsford (Rochester), NY, United States
Founded: 1986
Glassdoor
Glassdoor: 3.5
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