Sutherland

2 weeks ago

Sr Associate-IT Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Provide deskside (desktop L2) support for end users, diagnosing and resolving hardware and software issues, and managing desktop OS (Windows 10/11) and common applications. Configure print servers, install software/drivers/patches, handle IMAC requests, and support endpoint encryption and DLP. Coordinate ticket logging through to closure, liaise with SMEs and infosec for backup/restore and OS hardening, and deliver hands-and-eye support for collaboration and voice devices.

Location: Johannesburg

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Diagnose and resolve first-level end-user hardware issues, using cannibalization when needed to minimize spare-part costs.
•Support desktop operating systems (Windows 10/11), end-user applications, and install required software, drivers, patches, and updates.
•Configure print servers and troubleshoot printing problems, including installation and IMAC (move/add/change) actions on endpoints.
•Manage endpoint security activities such as DLP/encryption and anti-virus installation and signature updates.
•Log and track service tickets through to closure; coordinate escalations with SMEs/Sutherland suppliers and provide RCA support when required.

Key Requirements

•4 to 5 years of experience providing desktop L2 resources in an IT support environment.
•Very good written and verbal communication skills for customer interactions and ticket follow-up.
•Technical experience supporting Windows 10/11, Active Directory, and end-user applications.
•Experience with desktop hardware support (diagnosing issues, resolving appropriately, and using cannibalization when required).
•Bachelor of Science in Computer Engineering/Computer Science or Electronics and Communications Engineering.

Experience:4-5 yearsIT supportDeskside support

Education:Bachelor's in Computer Engineering/Computer Science, Electronics and Communications Engineering

Skills:CommunicationCustomer serviceCollaborationIntegrityProblem-solving

Languages:English

Tech Stack:Windows 10Windows 11Active DirectoryMicrosoft OutlookOffice 365AdobeOpen OfficePrint serversDLPEncryptionPatch managementAnti-virusLogMeInWebexMicrosoft TeamsAvayaCisco ExtensionsCisco NetworkingVirtualizationVoice over IP (VoIP)

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor

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Sutherland

2 weeks ago

Sr Associate-IT Helpdesk

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 11 hours agoStatus: Live

Job Summary

Location: Johannesburg

Workplace: Onsite

Employment Type: Full time

Job Function: IT Support & Helpdesk

Seniority: Mid level

Key Responsibilities

•Diagnose and resolve first-level end-user hardware issues, using cannibalization when needed to minimize spare-part costs.
•Support desktop operating systems (Windows 10/11), end-user applications, and install required software, drivers, patches, and updates.
•Configure print servers and troubleshoot printing problems, including installation and IMAC (move/add/change) actions on endpoints.
•Manage endpoint security activities such as DLP/encryption and anti-virus installation and signature updates.
•Log and track service tickets through to closure; coordinate escalations with SMEs/Sutherland suppliers and provide RCA support when required.

Key Requirements

•4 to 5 years of experience providing desktop L2 resources in an IT support environment.
•Very good written and verbal communication skills for customer interactions and ticket follow-up.
•Technical experience supporting Windows 10/11, Active Directory, and end-user applications.
•Experience with desktop hardware support (diagnosing issues, resolving appropriately, and using cannibalization when required).
•Bachelor of Science in Computer Engineering/Computer Science or Electronics and Communications Engineering.

Experience:4-5 yearsIT supportDeskside support

Education:Bachelor's in Computer Engineering/Computer Science, Electronics and Communications Engineering

Skills:CommunicationCustomer serviceCollaborationIntegrityProblem-solving

Languages:English

Company Brief

Sutherland

Global digital transformation and business process services firm offering AI, automation, cloud engineering, analytics and customer experience solutions to enterprises across industries.

Industry: Professional Services

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Established Company

Funding: Private Equity Backed

Headquarters: Pittsford (Rochester), NY, United States

Founded: 1986

Glassdoor: 3.5

Website LinkedIn Glassdoor