6 days ago

Network Support Engineer II

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 12 hours agoStatus: Live

Job Summary

Provide Level 1–3 technical support for F5 products and services in Seattle, troubleshooting and resolving hardware and software issues using data-driven analysis. Communicate status, action plans, and resolutions per ISO Quality Management System procedures, manage multiple cases, and escalate to Tier 3 Engineering Services as needed. Participate in ongoing training, maintain strong on-phone and schedule adherence, and collaborate with customers and partners for a consistently high-quality support experience.

Location: Seattle

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Mid level

Key Responsibilities

•Provide Level 1–3 technical support to troubleshoot and resolve hardware and software issues on F5 products and services.
•Use data analysis to select best methods and techniques for resolving complex, customer-specific issues.
•Proactively communicate status, plan-of-action, and resolution based on ISO Quality Management System procedures.
•Maintain on-phone time and work schedule adherence, managing multiple routine cases and prioritizing based on customer and business needs.
•Escalate complex issues to Tier 3 (Engineering Services) while maintaining customer communication, with limited mentoring from senior personnel or management.

Pay and Benefits

Salary: USD 138,258 - 142,405 annually

Equity and Bonus:Equity

Perks:401k

Key Requirements

•Master’s degree (or equivalent) in Computer Science, Computer Networking, Technology, Engineering, or a related quantitative discipline with 3 years of experience in the job offered or a related field.
•OR Bachelor’s degree (or equivalent) in Computer Science, Computer Networking, Technology, Engineering, or a related quantitative discipline with 5 years of progressively responsible experience in the job offered or a related field.
•Ability to provide technical support and troubleshoot hardware and software issues across F5 product and services at Level 1 to Level 3.
•Experience managing case escalations to Tier 3 Engineering Services while maintaining customer communication.
•Specialized network skills including LAN, WAN, ISP circuits, Network Security, SSL VPN, Wireless LAN, and routing protocols.

Education:Master's

Skills:CommunicationCase managementJudgementCustomer focus

Tech Stack:LANWANISP circuitsNetwork SecuritySSL VPNWireless LANStatic routingDynamic routingCisco CatalystHTTPVLANSTPARPDHCPISO Quality Management System

Company Brief

Provides application delivery networking, load balancing, and security solutions for on-premises and cloud environments, helping organizations optimize, secure, and scale applications and APIs across multi-cloud infrastructures.

Industry: Networking Equipment

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Seattle, United States

Founded: 1996

Glassdoor: 3.8

Website LinkedIn

Loading job details...

Preparing the role view and application actions.