Global Payments

2 days ago

Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Own client relationships for TouchNet clients by planning and overseeing product/service delivery, ensuring quality service and operational performance, and acting as the single point of contact for service incidents and technical escalations. Drive proactive support to reduce downtime and support costs, perform client business reviews with reporting, and monitor financial accuracy including invoice/billing, disputes, and revenue forecasting while collaborating with internal teams to expand support and growth opportunities.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage end-to-end client relationships for assigned accounts across Global Payments products and services (including TMS, VAPs, and Core).
•Provide on-call support (24/7) and coordinate resolution of service incidents, including escalation of technical and regulatory/financial-impact issues.
•Develop and maintain long-term client relationships by understanding business needs and product installations to identify service needs and proactively reduce downtime and support costs.
•Run client business reviews (North America and International segments), including preparation, reporting, balanced scorecards, surveys, and executive review follow-ups.
•Own account financial performance for assigned accounts, including invoice accuracy/dispute resolution, billing validation, forecasting/revenue reporting, contract renewals, and identifying cross-sell opportunities.

Travel: Low travel

Key Requirements

•Bachelor's degree.
•Relevant experience or a degree in finance, marketing, business, etc., or a combination of training and experience in lieu of a degree.
•Typically 5+ years of relevant experience in University ITS and/or Campus Finance.
•Experience in client-facing roles and/or in the higher education industry.
•Working knowledge of Student Information Systems (e.g., Ellucian, Banner/Colleague, Peoplesoft, Workday, Anthology) or related campus systems.

Experience:5+ yearsHigher educationCampus financePaymentsCampus IDStudent information systemsEnterprise technology

Education:Bachelor's

Skills:Client relationship managementAnalytical thinkingPresentation skillsCommunicationOrganization

Tech Stack:TouchNetTMSValue Added Products (VAPs)CoreEllucianBannerColleaguePeoplesoftWorkdayAnthologySalesforceGoogle G SuiteMicrosoft OfficeWordExcelPowerPoint

Company Brief

Global Payments

Global Payments provides payment technology and software solutions for merchants, issuers, and partners worldwide, enabling electronic payments, omni-channel commerce, and value-added services across industries.

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn

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Global Payments

2 days ago

Client Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 22 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Manage end-to-end client relationships for assigned accounts across Global Payments products and services (including TMS, VAPs, and Core).
•Provide on-call support (24/7) and coordinate resolution of service incidents, including escalation of technical and regulatory/financial-impact issues.
•Develop and maintain long-term client relationships by understanding business needs and product installations to identify service needs and proactively reduce downtime and support costs.
•Run client business reviews (North America and International segments), including preparation, reporting, balanced scorecards, surveys, and executive review follow-ups.
•Own account financial performance for assigned accounts, including invoice accuracy/dispute resolution, billing validation, forecasting/revenue reporting, contract renewals, and identifying cross-sell opportunities.

Travel: Low travel

Key Requirements

•Bachelor's degree.
•Relevant experience or a degree in finance, marketing, business, etc., or a combination of training and experience in lieu of a degree.
•Typically 5+ years of relevant experience in University ITS and/or Campus Finance.
•Experience in client-facing roles and/or in the higher education industry.
•Working knowledge of Student Information Systems (e.g., Ellucian, Banner/Colleague, Peoplesoft, Workday, Anthology) or related campus systems.

Experience:5+ yearsHigher educationCampus financePaymentsCampus IDStudent information systemsEnterprise technology

Education:Bachelor's

Skills:Client relationship managementAnalytical thinkingPresentation skillsCommunicationOrganization

Tech Stack:TouchNetTMSValue Added Products (VAPs)CoreEllucianBannerColleaguePeoplesoftWorkdayAnthologySalesforceGoogle G SuiteMicrosoft OfficeWordExcelPowerPoint

Company Brief

Global Payments

Industry: Payments

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Atlanta, United States

Founded: 2001

Website LinkedIn