Customer Success Manager - Public Sector & Defense, France

Cohere
France
Full timeFunction: Customer Success & Account ManagementSkills: ["Executive engagement","Relationship building","Change management","Stakeholder management","Strategic planning"]

Lead strategic customer success for Cohere’s most important French public sector accounts, driving adoption, growth, and measurable impact across government priorities. Build trusted executive relationships, create tailored success plans across budget cycles and procurement constraints, and guide secure AI implementations from pilot to production in highly regulated environments. Act as the voice of customers to influence product and engineering, run executive reviews, and ensure renewals through demonstrated ROI and outcomes.

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FursaFursa
Cohere
Cohere
1 day ago

Customer Success Manager - Public Sector & Defense, France

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Job Summary

Lead strategic customer success for Cohere’s most important French public sector accounts, driving adoption, growth, and measurable impact across government priorities. Build trusted executive relationships, create tailored success plans across budget cycles and procurement constraints, and guide secure AI implementations from pilot to production in highly regulated environments. Act as the voice of customers to influence product and engineering, run executive reviews, and ensure renewals through demonstrated ROI and outcomes.
Location: France
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own the success, adoption, and growth of French public sector customer accounts, ensuring they realize maximum value from AI solutions.
  • •Build trusted relationships with senior French government stakeholders and serve as the primary point of contact and executive sponsor, managing escalations.
  • •Guide customers through the full AI adoption lifecycle, from use case identification and pilot design through production deployment and scaling.
  • •Lead secure AI implementation projects in sensitive, complex government environments, navigating legacy integration, approvals (marchés publics), and regulatory compliance.
  • •Drive contract renewals and account growth through QBRs/executive business reviews, while advocating customer needs to product and engineering teams.

Pay and Benefits

Perks:Health InsuranceDental401kPensionParental LeaveLearning BudgetPaid LeaveHome Office

Key Requirements

  • •8+ years in customer success, account management, strategic consulting, or technology delivery within enterprise or French government contexts.
  • •3–5+ years working directly with French ministries, regional authorities, or public institutions in technology, digital transformation, or consulting roles.
  • •Proven experience managing complex strategic accounts with multi-stakeholder engagement and long sales cycles.
  • •Experience leading AI/ML, cloud, or enterprise software implementations in secure or highly regulated environments.
  • •Active Confidentiel-Défense (or higher) security clearance and fluent French proficiency.
Experience:EnterpriseFrench public sectorGovernmentDigital transformationSecure AI implementations
Skills:Executive engagementRelationship buildingChange managementStakeholder managementStrategic planning
Languages:French
Tech Stack:AI modelsGenAILLMsAI/MLCloudOn-premises

Eligibility

Security Clearance:Confidentiel-Défense

Company Brief

Cohere
Builds security-first foundation models and enterprise AI products (LLMs, retrieval, agent platforms) for regulated industries, enabling customizable, private deployments across cloud and on-premises for real-world business applications.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Toronto, Canada
Founded: 2019
Glassdoor
Glassdoor: 2.9
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