Strategy & Operations Senior Associate

Faire
San Francisco
Workplace: HybridFull timeUSD 133,500 - 183,500 annuallyFunction: Strategy & Corporate DevelopmentExperience: 4+ yearsEducation: bachelorsSkills: ["Structured communication","Executive-ready storytelling","Cross-functional leadership","Influence without authority","Strategic problem-solving"]

Partner with the Head of Customer Experience to drive analytics, strategic problem-solving, and operational execution. Lead cross-functional initiatives end-to-end across quarterly/annual planning, including opportunity sizing, capacity planning, workforce management cadences, and headcount forecasting. Build dashboards to monitor CX trends, translate financial forecasts into operational targets, and implement change management to deliver cost savings and improved support outcomes.

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Faire
Faire
1 day ago

Strategy & Operations Senior Associate

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Last checked: 37 minutes agoStatus: Live
Reposted: similar role first listed 10 months ago

Job Summary

Partner with the Head of Customer Experience to drive analytics, strategic problem-solving, and operational execution. Lead cross-functional initiatives end-to-end across quarterly/annual planning, including opportunity sizing, capacity planning, workforce management cadences, and headcount forecasting. Build dashboards to monitor CX trends, translate financial forecasts into operational targets, and implement change management to deliver cost savings and improved support outcomes.
Location: San Francisco
Workplace: Hybrid
Employment Type: Full time
Job Function: Strategy & Corporate Development
Seniority: Mid level

Key Responsibilities

  • •Drive high-impact CX projects by filling strategic, analytical, and operational gaps aligned to company goals.
  • •Lead support cross-functional initiatives end-to-end during quarterly and annual planning, including opportunity sizing, scoping, stakeholder alignment, and change management.
  • •Refine and scale CX capacity models and workforce management cadences, using insights to drive cost savings initiatives.
  • •Own communications between Finance, Operations, and vendor teams by translating financial forecasts into operational targets for cost and volume.
  • •Build and maintain CX performance management through dashboards and ongoing monitoring, diagnosis, and reporting of key trends.

Pay and Benefits

Salary: USD 133,500 - 183,500 annually
Equity and Bonus:Equity
Perks:Equity

Key Requirements

  • •Bachelor’s degree (or equivalent experience) with 4+ years in strategy & operations, management consulting, investment banking, strategic finance, or business operations at a high-growth tech or fintech/marketplace company.
  • •Proficiency in SQL (or a strong desire to learn).
  • •Ability to build and maintain scalable financial models.
  • •Demonstrated cross-functional leadership: partner with operators and technical teams, influence without authority, and drive initiatives from concept to impact.
  • •Strong structured communication and executive-ready storytelling, including experience leading business reviews and surfacing clear recommendations.
Experience:4+ yearsFintechMarketplaceCustomer supportStrategy & operations
Education:Bachelor's
Skills:Structured communicationExecutive-ready storytellingCross-functional leadershipInfluence without authorityStrategic problem-solving
Tech Stack:SQL

Company Brief

Faire
Operates a wholesale marketplace connecting independent retailers with emerging and established brands, providing ordering, logistics, and payment solutions to help small businesses discover and stock unique products.
Industry: Online Marketplaces
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Headquarters: San Francisco, United States
Founded: 2017
WebsiteLinkedIn