Senior Technical Success Manager

Zscaler
United Kingdom
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Relationship building","Problem-solving","Communication","Presentation","Collaboration"]

Guide customers through their Zero Trust journey as the central post-sales point of contact, ensuring successful adoption of Zscaler solutions. Build and nurture relationships with key stakeholders, provide technical guidance on integration and operationalization, and lead complex escalations with internal and external teams. Use customer data to uncover adoption insights, develop risk mitigation plans, and contribute to playbooks and best-practice intellectual capital for the Customer Success organization.

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FursaFursa
Zscaler
Zscaler
2 days ago

Senior Technical Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 9 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Guide customers through their Zero Trust journey as the central post-sales point of contact, ensuring successful adoption of Zscaler solutions. Build and nurture relationships with key stakeholders, provide technical guidance on integration and operationalization, and lead complex escalations with internal and external teams. Use customer data to uncover adoption insights, develop risk mitigation plans, and contribute to playbooks and best-practice intellectual capital for the Customer Success organization.
Location: United Kingdom
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Sr. Manager level

Key Responsibilities

  • •Build and nurture relationships with key customer stakeholders and operational service owners to align customer objectives with Zscaler goals.
  • •Provide technical guidance, product insights, and best practices to develop customized integration and operationalization strategies.
  • •Manage complex escalations and coordinate resolutions with internal and external teams.
  • •Identify adoption insights, develop risk mitigation plans, and partner to drive long-term customer success.
  • •Contribute to intellectual capital by creating and sharing best practice guides and playbooks.

Pay and Benefits

Perks:Health InsurancePaid LeaveParental LeaveRetirement

Key Requirements

  • •A foundational understanding of AI/ML technologies and experience leveraging, securing, or positioning AI-driven solutions to optimize outcomes in your domain.
  • •5+ years in a customer-facing role such as Solutions Delivery, Customer Success Management, Technical Account Management, or Sales Engineering.
  • •5+ years in Cloud Services Architectures and/or Web-based Security, Networking, or Infrastructure Solutions.
  • •Strong communication and presentation skills to influence internal and external decisions.
  • •Ability to analyze customer data to generate insights and build tailored adoption and risk mitigation strategies.
Experience:Customer successCloud servicesWeb securityNetworkingInfrastructure solutions
Skills:Relationship buildingProblem-solvingCommunicationPresentationCollaboration
Certifications:CISSPCCNPCCIENetwork+AWSAzureGoogle Cloud
Tech Stack:AI/MLAI-powered operational analyticsPredictive health scoringConversational AICloud Services ArchitecturesWeb-based SecurityNetworkingInfrastructure SolutionsSD-WANMPLSSWGDLPVPNsCASBZero Trust

Company Brief

Zscaler
Provides cloud-native security platform delivering secure access, threat protection, and zero trust services to organizations, enabling secure internet and private application access without traditional network appliances.
Industry: Cybersecurity
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Jose, United States
Founded: 2007
WebsiteLinkedIn