Client Manager

Aon
Johannesburg
Workplace: HybridFull timeFunction: Customer Success & Account ManagementExperience: 7-10 yearsEducation: high_schoolSkills: ["Client leadership","Advisory","Communication","Negotiation","Coordination"]

Own relationships for assigned South African multinational clients within the Aon Global Client Network, leading discovery, strategy, stewardship, and renewals. Contribute to design and technical structuring of global/master and local insurance programs, coordinate across network offices and markets, and drive outward new business and expansion opportunities. Manage premium allocation, financial performance, growth (upsell/cross-sell), and ensure compliance with policies and local regulatory requirements while coaching the supporting CSA resources.

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FursaFursa
Aon
Aon
2 days ago

Client Manager

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Job Summary

Own relationships for assigned South African multinational clients within the Aon Global Client Network, leading discovery, strategy, stewardship, and renewals. Contribute to design and technical structuring of global/master and local insurance programs, coordinate across network offices and markets, and drive outward new business and expansion opportunities. Manage premium allocation, financial performance, growth (upsell/cross-sell), and ensure compliance with policies and local regulatory requirements while coaching the supporting CSA resources.
Location: Johannesburg
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Act as primary relationship owner for assigned outward multinational clients; lead client meetings across discovery, strategy, design, stewardship, and renewal.
  • •Provide technical leadership for global/master and local insurance program design, coverage/wordings, program setup, and gap identification between master and local covers.
  • •Coordinate with Aon network offices and correspondents to confirm local regulations, compulsory cover, premium payment terms, and service capability; manage issuance/explanation of AHIs and PIIs.
  • •Lead outward new business opportunities (RFPs, expansions, restructuring) and own renewals, including planning, data collection, negotiation, and final recommendations.
  • •Manage premium allocation structures, revenue/margin/fees performance, growth via upsell and cross-sell, and ensure compliance with Aon policies and local legal/regulatory requirements while supporting team collaboration and coaching.

Key Requirements

  • •Minimum Grade 12 or equivalent, with a relevant tertiary qualification in Insurance, Risk Management, Finance, Business or related field preferred.
  • •Must be registered as a representative with the FSCA in terms of the FAIS Act.
  • •Must be registered as an associate with the IISA Knowledge.
  • •Strong technical knowledge of multinational/global programs and core commercial lines.
  • •Typically 7–10 years’ experience in commercial/multinational insurance broking or underwriting, including significant outward/global program responsibility.
Experience:7-10 yearsMultinational insuranceCommercial insuranceInsurance brokingUnderwriting
Education:High School
Skills:Client leadershipAdvisoryCommunicationNegotiationCoordination
Certifications:FSCA representative (FAIS Act)IISA associate

Company Brief

Aon
Global professional services firm providing risk, retirement, human resources, and insurance brokerage solutions to clients worldwide, including consulting, reinsurance, and data-driven risk management services.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1982
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Glassdoor: 3.9
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