Senior Specialist - Contracts / KPI Management

Wasael Property Management
Abu Dhabi
Workplace: OnsiteFull timeFunction: Legal, Risk & ComplianceExperience: 5-7 yearsSkills: ["Analytical thinking","Attention to detail","Data-driven decision making","Communication","Continuous improvement"]

Support supplier performance management across facilities management services by monitoring contractual compliance and operational KPIs in a complex, 24/7 environment. Lead supplier monitoring frameworks, analyze performance against KPIs/SLAs, and escalate non-compliance. Develop KPI dashboards and scorecards, validate data in CAFM/CMMS/ERP systems, and prepare performance reports for management and stakeholders. Coordinate with operational teams, procurement, and contractors to drive corrective actions and continuous improvement.

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Wasael Property Management
Wasael Property Management
6 months ago

Senior Specialist - Contracts / KPI Management

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Last checked: 3 hours agoStatus: Live

Job Summary

Support supplier performance management across facilities management services by monitoring contractual compliance and operational KPIs in a complex, 24/7 environment. Lead supplier monitoring frameworks, analyze performance against KPIs/SLAs, and escalate non-compliance. Develop KPI dashboards and scorecards, validate data in CAFM/CMMS/ERP systems, and prepare performance reports for management and stakeholders. Coordinate with operational teams, procurement, and contractors to drive corrective actions and continuous improvement.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Legal, Risk & Compliance
Seniority: Mid level

Key Responsibilities

  • •Lead implementation and ongoing management of supplier performance monitoring frameworks.
  • •Analyze and present supplier performance against contractual KPIs and SLAs, with insights and recommendations.
  • •Develop and maintain supplier scorecards, dashboards, and KPI tracking systems.
  • •Validate and audit performance data captured in CAFM/CMMS/ERP systems for accuracy and integrity.
  • •Monitor contract compliance/SLAs, escalate non-compliance, and support resolution and performance recovery plans.

Key Requirements

  • •Minimum 5–7 years of experience in contract management, supplier performance monitoring, or facilities management operations.
  • •Experience in large-scale, complex, operationally intensive environments.
  • •Proven performance reporting, data analysis, and KPI management experience.
  • •Degree or Diploma in Business Administration, Contract Management, Facilities Management, Data Analytics, or related field.
  • •Strong knowledge of contract management/procurement processes and KPI monitoring/reporting.
Experience:5-7 yearsFacilities management
Education:
Skills:Analytical thinkingAttention to detailData-driven decision makingCommunicationContinuous improvement
Tech Stack:CAFMCMMSERPExcelDashboardsData visualization

Company Brief

Wasael Property Management
Wasael Property Management is an Abu Dhabi-based facilities, asset, and project management company serving properties and infrastructure across the UAE. It focuses on operational efficiency, sustainability, and premium service delivery for government, aviation, and multi-asset portfolios.
Industry: Facility Management
Company Size: Large (251 to 1,000 employees)
Growth: Established Company
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 2012
WebsiteLinkedIn