Onboarding Success Manager

Tarro
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Program & Project Management (PMO)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Organization","Problem-solving","De-escalation","Client relationship management"]

The Onboarding Success Manager leads the end-to-end onboarding of new and reactivated restaurant clients, translating operational needs into backend configurations across multiple products, and coordinating cross-functionally to ensure a flawless live rollout and high-quality client experience.

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Tarro
Tarro
6 months ago

Onboarding Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 23 hours agoStatus: Live

Job Summary

The Onboarding Success Manager leads the end-to-end onboarding of new and reactivated restaurant clients, translating operational needs into backend configurations across multiple products, and coordinating cross-functionally to ensure a flawless live rollout and high-quality client experience.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Program & Project Management (PMO)

Key Responsibilities

  • •Lead onboarding of new and reactivated restaurants, coordinating cross-functional resources to ensure a smooth go-live.
  • •Conduct client interviews to document operational requirements and translate them into backend configurations across multiple products.
  • •Project-manage the end-to-end onboarding workflow, ensuring timely delivery and high-quality setups that are easy for agents to use.
  • •Design and implement product configurations for clients and perform final QA checks before live status.
  • •Act as the escalation point for setup or support issues, using strong communication and product knowledge to maximize client value and identify upsell opportunities.

Key Requirements

  • •Bachelor’s degree in business, technology, engineering or a similar field; Master’s is a plus
  • •3+ years experience in a fast-paced, high-performance startup
  • •2+ years in project management or client-facing/client success roles
  • •Extreme ownership of onboarding tasks and a track record of thorough, proactive communication across cross-functional teams
  • •Strong English communication (verbal and written) and enjoyment of close collaboration with clients
Experience:3+ yearsRestaurantsSaaSFood service
Education:Bachelor's
Skills:CommunicationOrganizationProblem-solvingDe-escalationClient relationship management
Languages:English

Company Brief

Tarro
Tarro provides a SaaS platform that helps businesses automate customer onboarding, identity verification, and fraud prevention via API integrations, workflow automation, and analytics to improve conversion and compliance.
Industry: Fintech Infrastructure
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