Sales/Telemarketing Agent (US Market)

WUDUH
Amman
Workplace: OnsiteFull timeFunction: Sales0Education: bachelorsSkills: ["Empathetic listening","Rapport building","Organized","Detail-oriented","Self-motivated"]

Handle inbound and outbound tax-debt calls for the US market, collecting accurate financial details and educating clients on IRS/state relief options. Verify eligibility, schedule consultations with licensed professionals, and follow up on missed appointments or incomplete documentation. Maintain strict compliance with approved scripts, privacy protocols, and SOPs, ensure files are complete for handoff, and consistently meet call-handling and booking KPIs. Works on a night shift aligned with US hours.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
WUDUH
WUDUH
2 months ago

Sales/Telemarketing Agent (US Market)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 minutes agoStatus: Live

Job Summary

Handle inbound and outbound tax-debt calls for the US market, collecting accurate financial details and educating clients on IRS/state relief options. Verify eligibility, schedule consultations with licensed professionals, and follow up on missed appointments or incomplete documentation. Maintain strict compliance with approved scripts, privacy protocols, and SOPs, ensure files are complete for handoff, and consistently meet call-handling and booking KPIs. Works on a night shift aligned with US hours.
Location: Amman
Workplace: Onsite
Employment Type: Full time
Job Function: Sales

Key Responsibilities

  • •Handle inbound and outbound calls related to tax-debt cases.
  • •Collect accurate financial details (income, expenses, debts, assets) and educate clients on IRS relief programs.
  • •Book consultations with licensed professionals and confirm document readiness; follow up on missed appointments or incomplete documentation.
  • •Follow approved scripts, privacy protocols, and SOPs; escalate sensitive/complex issues as required.
  • •Ensure files are complete and ready for handoff; track and request missing documents or payments and meet KPI targets.

Key Requirements

  • •Bachelor’s degree in Accounting, Finance, Business Administration, or a related field.
  • •C1, C2 English is required.
  • •0–2 years of experience in sales, financial services, or a contact center environment.
  • •Empathetic listening and ability to build rapport quickly.
  • •Proficiency in Microsoft Office (especially Excel and Outlook) and familiarity with CRM/call-center platforms.
Experience:0Financial servicesContact center
Education:Bachelor's in Accounting, Finance, Business Administration (or related field)
Skills:Empathetic listeningRapport buildingOrganizedDetail-orientedSelf-motivated
Languages:English
Tech Stack:Microsoft OfficeExcelOutlookCRMCall center platforms

Company Brief

WUDUH
WUDUH is a Jordan-based operational management and business process outsourcing hub serving U.S. and global clients. It provides back-office support, process optimization, and workforce development services, with a large distributed team centered in Amman.
Industry: Professional Services
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Amman, Jordan
Founded: 2023
WebsiteLinkedIn