Claims - Operational Excellence (Kuala Lumpur, MY)

Zurich Insurance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 1-3 yearsEducation: bachelorsSkills: ["Analytical","Problem-solving","Communication","Stakeholder management"]

Drive continuous improvement for the Claims function by monitoring operational performance and KPIs, analyzing results, and uncovering process improvement opportunities. Prepare dashboards and insights for management decision-making, support root cause analysis with corrective actions, and assist with workforce planning and capacity tracking. Maintain operational documentation and tools, collaborate with Claims and Quality Assurance stakeholders, and help govern and track operational excellence projects that improve efficiency, service quality, and customer outcomes.

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FursaFursa
Zurich Insurance
Zurich Insurance
2 days ago

Claims - Operational Excellence (Kuala Lumpur, MY)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 12 hours agoStatus: Live

Job Summary

Drive continuous improvement for the Claims function by monitoring operational performance and KPIs, analyzing results, and uncovering process improvement opportunities. Prepare dashboards and insights for management decision-making, support root cause analysis with corrective actions, and assist with workforce planning and capacity tracking. Maintain operational documentation and tools, collaborate with Claims and Quality Assurance stakeholders, and help govern and track operational excellence projects that improve efficiency, service quality, and customer outcomes.
Location: Kuala Lumpur
Workplace: Onsite
Employment Type: Full time
Job Function: Insurance & Actuarial
Seniority: Mid level

Key Responsibilities

  • •Monitor and analyze Claims operational performance and key KPIs.
  • •Prepare reports, dashboards, and insights to support management decision-making.
  • •Identify process improvement opportunities and support implementation of operational excellence initiatives.
  • •Assist in root cause analysis and recommend corrective actions to improve efficiency and service delivery.
  • •Support workforce planning, capacity tracking, and workload management; maintain operational documentation and performance monitoring tools.

Key Requirements

  • •Bachelor’s Degree in Business, Insurance, Finance, Mathematics, Statistics, Actuarial Science, or a related field.
  • •1–3 years of experience in operations, business analysis, process improvement, claims, or operational reporting.
  • •Strong analytical and problem-solving skills.
  • •Proficiency in Excel; exposure to Power BI or data visualization tools is an advantage.
  • •Knowledge of Lean, Six Sigma, or continuous improvement methodologies is an added advantage.
Experience:1-3 yearsClaimsProcess improvementOperational reporting
Education:Bachelor's
Skills:AnalyticalProblem-solvingCommunicationStakeholder management
Tech Stack:ExcelPower BI

Company Brief

Zurich Insurance
Zurich Insurance Group is a global insurance company offering a wide range of general insurance and life insurance products and services to individuals, small businesses and large corporations across multiple markets worldwide.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Zurich, Switzerland
Founded: 1872
Glassdoor
Glassdoor: 3.7
WebsiteLinkedIn