Call Center Representative

Qureos
Anywhere
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringSkills: ["Communication","Active listening","Interpersonal skills","Rapport building","Patient and empathetic"]

Handle inbound customer calls to provide accurate answers, resolve concerns, and maintain a positive company reputation. De-escalate dissatisfied situations with patient, empathetic support. Contact clients about new products, services, and policies, and guide callers through troubleshooting, site navigation, or product use. Review customer accounts for updates on billing, shipping, and warranties, and collaborate to improve customer service while helping train new team members.

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FursaFursa
Qureos
Qureos
2 weeks ago

Call Center Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live
Reposted: similar role first listed 3 weeks ago

Job Summary

Handle inbound customer calls to provide accurate answers, resolve concerns, and maintain a positive company reputation. De-escalate dissatisfied situations with patient, empathetic support. Contact clients about new products, services, and policies, and guide callers through troubleshooting, site navigation, or product use. Review customer accounts for updates on billing, shipping, and warranties, and collaborate to improve customer service while helping train new team members.
Location: Anywhere
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Take customer calls and provide accurate, satisfactory answers to queries and concerns
  • •De-escalate situations involving dissatisfied customers with patient assistance and support
  • •Call clients and customers to inform them about new products, services, and policies
  • •Guide callers through troubleshooting, navigating the company site, or using products and services
  • •Review customer or client accounts and provide updates on billing, shipping, warranties, and other account items

Key Requirements

  • •Strong communication skills (written and verbal)
  • •Active listening, interpersonal, and rapport-building abilities
  • •A patient and empathetic attitude to support customers
  • •Time management and organizational skills for fast-paced environments
  • •Basic-to-advanced troubleshooting ability and comfort using computer systems and multi-line phone systems
Skills:CommunicationActive listeningInterpersonal skillsRapport buildingPatient and empathetic

Company Brief

Qureos
Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.
Industry: HR Tech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Headquarters: Dubai, United Arab Emirates
Founded: 2019
WebsiteLinkedIn