Counter Sales Associate

Ferguson
United States
Workplace: OnsiteFull time18.69 - 26.14 hourlyFunction: Sales0Skills: ["Consultative selling","Communication","Customer engagement","Self-motivation","Organizational skills"]

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers by identifying needs, recommending products, and driving sales through upsells and cross-sells. Use product expertise to answer questions, locate parts with catalogs and manufacturer databases, and process accurate transactions. Manage special orders and follow up on back-orders and deliveries while partnering with outside sales to support account growth in an organized, customer-first environment.

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Ferguson
Ferguson
2 days ago

Counter Sales Associate

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Source: Company careers pageValidated by: Fursa AI
Last checked: 17 hours agoStatus: Live

Job Summary

Serve as a trusted counter sales advisor for plumbing and HVAC contractor customers by identifying needs, recommending products, and driving sales through upsells and cross-sells. Use product expertise to answer questions, locate parts with catalogs and manufacturer databases, and process accurate transactions. Manage special orders and follow up on back-orders and deliveries while partnering with outside sales to support account growth in an organized, customer-first environment.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Entry level

Key Responsibilities

  • •Engage customers at the counter, on the phone, and via email to understand needs and recommend solutions.
  • •Act as a product expert by learning and applying knowledge of plumbing, HVAC, and related products to guide purchasing decisions.
  • •Drive sales growth through upselling, cross-selling, and promoting strategic products and programs.
  • •Use catalogs, computer systems, and manufacturer databases to locate parts and provide accurate, timely information.
  • •Process transactions efficiently and manage special orders, including back-orders and delivery follow-ups to maintain customer satisfaction.

Pay and Benefits

Salary: 18.69 - 26.14 hourly
Perks:Health InsuranceDentalVisionPaid LeaveLife Insurance401k

Key Requirements

  • •0–3 years of experience in customer service or sales; prior plumbing/HVAC or related industry experience preferred.
  • •Sales mindset with the ability to meet goals and build relationships.
  • •Strong communication skills for consultative selling and customer engagement.
  • •Self-motivated, results-oriented, and able to thrive in a fast-paced environment.
  • •Digital literacy and strong organizational skills, including the ability to manage multiple priorities.
Experience:0PlumbingHVACCustomer serviceSales
Skills:Consultative sellingCommunicationCustomer engagementSelf-motivationOrganizational skills
Tech Stack:Computer systemsCatalogsManufacturer databases

Company Brief

Ferguson
A major distributor of plumbing, HVAC, waterworks, and industrial products serving residential and commercial construction, maintenance, and repair customers across North America through branches, showrooms, and digital channels.
Industry: Wholesale & Distribution
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Newport News, United States
Founded: 1887
WebsiteLinkedIn