Smartsheet

2 months ago

Principal Customer Success Manager - Enterprise Global (West)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead strategic, high-value relationships with large SaaS customers, guiding adoption, value realization, and renewal strategy while mitigating risk and driving expansion. Provide thought leadership, mentor peers, and collaborate with Sales, Product, and Professional Services to deliver elite customer experiences. Act as a SME for Smartsheet core platform and premium applications, influencing customer outcomes and cross-functional alignment in a remote-friendly, enterprise-focused role.

Location: Bellevue

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage a diverse book of business at scale, focusing on engagement, enablement, adoption, renewals, and expansion.
•Understand customer business models, go-to-market strategies, and organizational structures to tailor value realization.
•Lead or contribute to internal territory engagement plans and external enablement plans to mitigate risk and drive expansion.
•Use data to derive insights, guide customers, and identify opportunities for expansion.
•Collaborate with cross-functional teams to present a unified, elite customer experience and inform product/marketing/sales improvements.

Travel: Low travel

Pay and Benefits

Salary: USD 135,000 - 172,500 annually

Perks:Health InsuranceVisionDental401kRemote WorkLife InsuranceDisabilityPaid HolidaysParental LeaveLearning Budget

Key Requirements

•10+ years of Customer Success or Account Management experience, preferably with a SaaS model.
•Bachelor's degree in a relevant field or equivalent experience.
•Ability to operate with near-autonomy and limited oversight.
•Track record of leading cross-departmental initiatives and delivering outcomes.
•Experience building relationships with VP and C-level contacts; willing to travel periodically.

Experience:10+ yearsSaaSCustomer SuccessAccount Management

Education:Bachelor's

Skills:CommunicationRelationship-buildingLeadershipStrategic thinkingProblem-solving

Certifications:Smartsheet Certifications

Languages:English

Tech Stack:SmartsheetSaaSData analytics

Company Brief

Smartsheet

Provides a cloud-based work management platform that enables teams to plan, track, automate, and report on work. Smartsheet combines spreadsheets, collaboration, and workflow automation to help organizations manage projects and processes at scale.

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bellevue, United States

Founded: 2005

Website LinkedIn

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Smartsheet

2 months ago

Principal Customer Success Manager - Enterprise Global (West)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Bellevue

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Sr. Manager level

Key Responsibilities

•Manage a diverse book of business at scale, focusing on engagement, enablement, adoption, renewals, and expansion.
•Understand customer business models, go-to-market strategies, and organizational structures to tailor value realization.
•Lead or contribute to internal territory engagement plans and external enablement plans to mitigate risk and drive expansion.
•Use data to derive insights, guide customers, and identify opportunities for expansion.
•Collaborate with cross-functional teams to present a unified, elite customer experience and inform product/marketing/sales improvements.

Travel: Low travel

Pay and Benefits

Salary: USD 135,000 - 172,500 annually

Perks:Health InsuranceVisionDental401kRemote WorkLife InsuranceDisabilityPaid HolidaysParental LeaveLearning Budget

Key Requirements

•10+ years of Customer Success or Account Management experience, preferably with a SaaS model.
•Bachelor's degree in a relevant field or equivalent experience.
•Ability to operate with near-autonomy and limited oversight.
•Track record of leading cross-departmental initiatives and delivering outcomes.
•Experience building relationships with VP and C-level contacts; willing to travel periodically.

Experience:10+ yearsSaaSCustomer SuccessAccount Management

Education:Bachelor's

Skills:CommunicationRelationship-buildingLeadershipStrategic thinkingProblem-solving

Certifications:Smartsheet Certifications

Languages:English

Tech Stack:SmartsheetSaaSData analytics

Company Brief

Smartsheet

Industry: Enterprise Software

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Bellevue, United States

Founded: 2005

Website LinkedIn