Customer Experience Banker - La Grange, TX

Huntington Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 1+ yearsEducation: high_schoolSkills: ["Customer service","Sales acumen","Relationship management","Communication","Presentation","Cash handling"]

Serve as a Financial Concierge in the branch, providing welcoming, high-quality service to walk-in customers while retaining and growing consumer and business relationships. Identify customers’ financial goals, recommend appropriate deposit products and services, and accurately process transactions. Use a disciplined sales and follow-up approach, educate customers on deposit solutions, and refer them to other bank areas to deepen partnerships while adhering to operational, security, risk, and regulatory policies.

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Huntington Bancshares
Huntington Bancshares
2 days ago

Customer Experience Banker - La Grange, TX

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Last checked: 9 hours agoStatus: Live

Job Summary

Serve as a Financial Concierge in the branch, providing welcoming, high-quality service to walk-in customers while retaining and growing consumer and business relationships. Identify customers’ financial goals, recommend appropriate deposit products and services, and accurately process transactions. Use a disciplined sales and follow-up approach, educate customers on deposit solutions, and refer them to other bank areas to deepen partnerships while adhering to operational, security, risk, and regulatory policies.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service and resolve customer issues.
  • •Understand and educate customers on consumer deposit products.
  • •Grow customer relationships through disciplined sales, follow-up, outbound calling, and referrals.
  • •Educate and refer customers to other areas of the bank to deepen relationships.
  • •Process transactions accurately and efficiently, and balance daily while following all policies and procedures.

Key Requirements

  • •High school diploma or GED with at least 1 year of customer service or military service in an administration, contracting, civil affairs, or similar role, or a bachelor’s degree.
  • •Ability to provide excellent customer service and resolve customer issues.
  • •Be proficient in understanding and educating customers on consumer deposit products.
  • •Proactive relationship growth using a disciplined sales process, new customer follow-up, outbound calling, and referrals from customers and partners.
  • •Adhere to operational, security, risk, and regulatory policies and procedures.
Experience:1+ yearsBankingFinancial servicesRetail sales
Education:High School
Skills:Customer serviceSales acumenRelationship managementCommunicationPresentationCash handling
Tech Stack:Mobile servicesOnline banking services

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Huntington Bancshares
Regional bank holding company providing commercial and consumer banking, payments, wealth management, and lending services across the Midwestern and select other U.S. markets. It serves individuals, small businesses, and corporate clients through branches and digital channels.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Columbus, United States
Founded: 1866
WebsiteLinkedIn