Executive Response Spec - Cards

U.S. Bancorp
Fargo
Workplace: OnsiteFull timeUSD 24.18 - 32.21Function: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: ["Written communication","Verbal communication","Interpersonal communication","Customer-focused communication"]

Research, investigate, and respond to escalations for U.S. Bank retail payment solutions, including inquiries received from regulatory agencies, senior management, and social media. Work cross-functionally across areas like Compliance, Legal, Bankruptcy, Collections, Disputes, and Underwriting to resolve complaints and meet regulatory requirements. Call cardmembers, diffuse the highest level of escalation, and write letters/emails to customers with resolution updates while staying current on policies and procedures.

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FursaFursa
U.S. Bancorp
U.S. Bancorp
2 days ago

Executive Response Spec - Cards

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Research, investigate, and respond to escalations for U.S. Bank retail payment solutions, including inquiries received from regulatory agencies, senior management, and social media. Work cross-functionally across areas like Compliance, Legal, Bankruptcy, Collections, Disputes, and Underwriting to resolve complaints and meet regulatory requirements. Call cardmembers, diffuse the highest level of escalation, and write letters/emails to customers with resolution updates while staying current on policies and procedures.
Location: Fargo
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Thoroughly research and investigate escalations related to retail payment solutions
  • •Respond to escalations using guidance from senior management and coordinate with other business lines
  • •Call cardmembers and diffuse the highest level of escalation
  • •Write letters/emails to customers notifying them of complaint resolution
  • •Stay up to date on bank policies, procedures, and regulatory requirements and recommend operational updates

Pay and Benefits

Salary: USD 24.18 - 32.21
Perks:Health InsuranceDentalVisionLife InsuranceDisabilityParental Leave401kPaid LeaveAdoption AssistancePaid Holidays

Key Requirements

  • •High school diploma or equivalent
  • •Three to five years of related experience
  • •Minimum 18 months of customer service experience
  • •Strong written, verbal, and interpersonal communication skills
  • •Basic knowledge of assigned products and applicable laws and regulations
Experience:Financial servicesRetail paymentsCustomer service
Education:High School
Skills:Written communicationVerbal communicationInterpersonal communicationCustomer-focused communication
Tech Stack:Word processingSpreadsheet softwareContact center systems

Company Brief

U.S. Bancorp
U.S. Bancorp is the parent company of U.S. Bank, providing consumer, business, and institutional banking services including lending, payments, treasury management, wealth management, and merchant solutions across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Minneapolis, United States
Founded: 1863
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