Customer Service & Logistics Specialist GBT

Tyson Foods
United Kingdom
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Analytical skills","Communication","Problem-solving","Conflict management","Organizational skills"]

Own end-to-end order-to-cash execution for assigned customers, ensuring timely, accurate customer support and effective resolution of inquiries and claims. Coordinate with internal teams (logistics, stock control, account managers, demand/S&OP, finance, QA) and external logistics partners to address issues and improve customer experience. Use analytics and KPIs (including OTIF and claims resolution lead time) to identify process improvements, maintain accurate master data, and support audits/compliance.

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Tyson Foods
Tyson Foods
4 hours ago

Customer Service & Logistics Specialist GBT

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Own end-to-end order-to-cash execution for assigned customers, ensuring timely, accurate customer support and effective resolution of inquiries and claims. Coordinate with internal teams (logistics, stock control, account managers, demand/S&OP, finance, QA) and external logistics partners to address issues and improve customer experience. Use analytics and KPIs (including OTIF and claims resolution lead time) to identify process improvements, maintain accurate master data, and support audits/compliance.
Location: United Kingdom
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Ensure flawless order-to-cash execution for allocated customers.
  • •Provide prompt and accurate customer support, addressing inquiries and resolving complaints within time limits.
  • •Collaborate cross-functionally and with external logistics service providers to address issues and optimize customer experience.
  • •Analyze portfolio logistics flows and propose optimizations to reduce costs and lead times, including logistics/customer service process improvements.
  • •Maintain system and master-data accuracy for order-to-cash and outbound logistics movements; manage claims and report KPIs such as OTIF and claims resolution lead time.

Key Requirements

  • •Bachelor’s degree in Supply Chain or a related field (preferred).
  • •1-3 years of relevant experience in a supply chain manufacturing environment.
  • •Strong analytical skills with an affinity for working with numbers.
  • •Ability to communicate effectively at various levels across the organization and externally with account managers/customers.
  • •Proficiency with SAP (preferably SAP HANA) and Microsoft Office; experience with BI tools like Power BI is required.
Experience:1-3 yearsSupply chainManufacturing
Education:Bachelor's in Supply Chain
Skills:Analytical skillsCommunicationProblem-solvingConflict managementOrganizational skills
Languages:English
Tech Stack:SAPSAP HANAMicrosoft OfficePower BI

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Tyson Foods
Tyson Foods is a global food company that produces and markets chicken, beef, and pork products, along with prepared foods and packaged protein brands for retail and foodservice customers.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Springdale, United States
Founded: 1935
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