Specialist/Sr Specialist, Technical Operations Support Desk

American Airlines Group
United States
Workplace: OnsiteFull timeFunction: Product ManagementEducation: high_schoolSkills: ["Customer facing","Service skills","Self-directed","Resourceful","Problem-solving","Multi-tasking","Communication"]

Support the Tech Ops Support Desk within Integrated Operations by handling incoming technical operations queries and issues tied to systems such as SCEPTRE, SAFE, APC, LMO, and BLAST. Troubleshoot application and operational problems, provide system configuration support, open and review error logs, and work with end users to resolve and close out cases. Facilitate solution development, assist with training, coordinate cross-functionally, and perform root-cause analysis for system reliability defects while supporting a 24/7 operation.

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American Airlines Group
American Airlines Group
1 hour ago

Specialist/Sr Specialist, Technical Operations Support Desk

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Support the Tech Ops Support Desk within Integrated Operations by handling incoming technical operations queries and issues tied to systems such as SCEPTRE, SAFE, APC, LMO, and BLAST. Troubleshoot application and operational problems, provide system configuration support, open and review error logs, and work with end users to resolve and close out cases. Facilitate solution development, assist with training, coordinate cross-functionally, and perform root-cause analysis for system reliability defects while supporting a 24/7 operation.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Product Management
Seniority: Mid level

Key Responsibilities

  • •Provide business assistance for incoming Technical Operations support requests and issues related to Technical Operations systems.
  • •Capture requirements and troubleshoot application/operational issues using appropriate tools with minimal supervision.
  • •Open error logs, configure systems, and work with end users to resolve and close out incidents.
  • •Coordinate cross-functionally with business owners, operations, and locations; escalate significant issues and support root-cause analysis.
  • •Provide periodic support and training, recommend user-friendly solutions, and outline containment/short-term alternatives until corrective action is implemented.
Travel: Low travel

Pay and Benefits

Perks:Health InsuranceDentalVision401kPet InsuranceEmployee Assistance

Key Requirements

  • •High school diploma or GED equivalency.
  • •3 years of customer-facing/service training and/or applied work experience.
  • •Ability to handle operational systems issues and customer complaints.
  • •Operational understanding of supply chain concepts (with work or internship experience applying those concepts).
  • •Knowledge of Microsoft Office (Word, Excel, PowerPoint, etc.).
Education:High School
Skills:Customer facingService skillsSelf-directedResourcefulProblem-solvingMulti-taskingCommunication
Tech Stack:SCEPTRESAFEAPCLMOBLASTMicrosoft WordMicrosoft ExcelMicrosoft PowerPoint

Company Brief

American Airlines Group
Major U.S. airline providing scheduled passenger and cargo air transportation globally. Operates a large fleet and extensive domestic and international route network, serving millions of customers with diversified travel and loyalty services.
Industry: Airlines
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Fort Worth, United States
Founded: 1926
WebsiteLinkedIn