Customer Service Representative with German

Emerson
Romania
Workplace: HybridFull timeFunction: Customer Support (Service Desk)Education: bachelorsSkills: ["Attention to detail","Proactive","Communication","Multitasking","Customer focus"]

Handle the accurate, timely processing of customer orders from booking through invoicing, ensuring correct order entry and proactive follow-up to anticipate issues. Check and apply contract review, price policy, and ITC requirements, escalate discrepancies, and advise customers on potential delays. Manage customer requests by verifying feasibility (lead times, certificates, documents) and follow Quality Management System procedures while contributing to continuous improvement.

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FursaFursa
Emerson
Emerson
5 days ago

Customer Service Representative with German

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 15 hours agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Handle the accurate, timely processing of customer orders from booking through invoicing, ensuring correct order entry and proactive follow-up to anticipate issues. Check and apply contract review, price policy, and ITC requirements, escalate discrepancies, and advise customers on potential delays. Manage customer requests by verifying feasibility (lead times, certificates, documents) and follow Quality Management System procedures while contributing to continuous improvement.
Location: Romania
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Ensure consistent delivery of customer services/information including order management, fulfilment, and problem solving across channels (telephone, mail, etc.).
  • •Provide/check accurate information for efficient order entry.
  • •Apply contract review, price policy (SOCX), and ITC rules without exception; report discrepancies to management.
  • •Follow up daily on the order book to anticipate issues and satisfy customer requests; proactively advise on delays.
  • •Verify feasibility of customer requests (lead times, certificates, and required export documents) and follow Quality Management System processes; support continuous improvement actions.

Key Requirements

  • •Bachelor’s degree or equivalent experience in Business Administration or International Trade (preferred).
  • •Strong written and verbal communication skills in both German and English.
  • •Experience in commercial roles such as technical support, pricing, or sales.
  • •Proactive, detail-oriented approach with the ability to manage multiple priorities under time pressure.
  • •Comfort using digital tools and platforms such as Outlook, email, and Microsoft Office (and related systems).
Education:Bachelor's
Skills:Attention to detailProactiveCommunicationMultitaskingCustomer focus
Languages:GermanEnglish
Tech Stack:OutlookEmailMicrosoft OfficeERP systems

Company Brief

Emerson
Global technology and engineering company providing automation solutions, commercial and residential products, and services across industrial, commercial, and consumer markets to improve operational performance and efficiency.
Industry: Industrial Automation
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: St. Louis, United States
Founded: 1890
WebsiteLinkedIn