Senior Onboarding Success Manager, TWC

Atlassian
Bengaluru
Workplace: RemoteFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsSkills: ["Communication","Relationship management","Problem-solving","Presentation","Time management"]

Senior role driving strategic engagement with enterprise customers, guiding onboarding and adoption of Atlassian products, delivering value at scale, and working cross-functionally to minimize churn while voicing customer insights to influence product and process improvements.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Atlassian
Atlassian
4 months ago

Senior Onboarding Success Manager, TWC

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 20 hours agoStatus: Live

Job Summary

Senior role driving strategic engagement with enterprise customers, guiding onboarding and adoption of Atlassian products, delivering value at scale, and working cross-functionally to minimize churn while voicing customer insights to influence product and process improvements.
Location: Bengaluru
Workplace: Remote
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Manager level

Key Responsibilities

  • •Own a portfolio of enterprise and strategic customers, building executive relationships and serving as a trusted advisor supporting customers at onboarding, adoption, and value realization milestones
  • •Use predictive signals and frameworks to identify key milestones, adoption opportunities, and risks to enable early product adoption and success
  • •Deliver value at scale through webinars, office hours, and curated outreach to multiple engagements
  • •Maintain knowledge of Atlassian products and solutions and discuss relevant features for customer requirements while staying informed on industry trends
  • •Identify and mitigate churn risks through proactive intervention and collaboration with internal teams

Pay and Benefits

Perks:Health InsuranceVolunteer Days

Key Requirements

  • •7+ years in Customer Success, Account Management, or related SaaS roles with a proven track record managing enterprise relationships
  • •Experience driving adoption and business transformation within large global organizations
  • •Expertise in executive stakeholder management, consultative engagement, and program management
  • •Strong customer-centric mindset with a passion for adoption, value realization, and satisfaction
  • •Experience with Gainsight (or similar CRM tool), Salesforce, and BI tools such as Tableau
Experience:7+ yearsSaaSEnterprise SaaSCustomer Success
Skills:CommunicationRelationship managementProblem-solvingPresentationTime management
Languages:English
Tech Stack:GainsightSalesforceTableauJiraConfluence

Company Brief

Atlassian
Atlassian develops collaboration and workflow software—Jira, Confluence, Trello, Loom and more—used by teams for project management, software development, and IT service management across enterprises worldwide.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Sydney, Australia
Founded: 2002
Glassdoor
Glassdoor: 3.1
WebsiteLinkedInGlassdoor