1 month ago

Graduate Product Support Engineer - Customer Assurance for HP Additive Manufacturing

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Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Graduate engineer will support the resolution of product and quality issues in HP's Additive Manufacturing portfolio, gaining hands-on exposure to troubleshooting, escalation management, root cause analysis, and collaboration with Product Engineering, Quality, and Services teams to improve products and services.

Location: Barcelona

Workplace: Onsite

Employment Type: Full time

Job Function: Manufacturing & Production Operations

Key Responsibilities

•Support the investigation and resolution of customer issues and product escalations
•Assist in data collection, log analysis, and basic troubleshooting activities
•Contribute to root cause analysis and corrective action tracking
•Help document findings and resolution steps
•Collaborate with cross-functional teams (R&D, Quality, Services) to support issue resolution

Pay and Benefits

Perks:Hybrid WorkHealth InsuranceLife InsuranceMeal AllowanceChildcareCommuter BenefitsGym Membership

Key Requirements

•Bachelor’s or Master’s degree in Engineering (Mechanical, Electrical, Materials, Software or related)
•Interest in additive manufacturing and complex systems is a plus
•Problem-solving mindset and willingness to learn structured troubleshooting
•Strong communication skills (written and verbal)
•Ability to work collaboratively in a global team environment

Experience:Additive manufacturingManufacturingEngineering

Education:Bachelor's

Skills:CommunicationProblem-solvingTeamworkDocumentationAnalytical thinking

Tech Stack:JiraCRMData analysisCADSimulation

Company Brief

Designs and manufactures personal computers, printers, and related supplies, as well as provides software, services, and solutions for consumers and enterprises worldwide.

Industry: Hardware Devices

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Palo Alto, United States

Founded: 1939

Glassdoor: 3.8

Website LinkedIn

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