Senior Customer Support Training Specialist - Bank Operations

Commerce Bancshares
Kansas City
Workplace: OnsiteFull timeUSD 26.7 - 31.5 hourlyFunction: Customer Support (Service Desk)Experience: 3+ yearsEducation: bachelorsSkills: ["Communication","Collaboration","Attention to detail","Organization","Adaptability"]

Join the Commercial Customer Support team to design, develop, and deliver training for both client-facing and operational staff across multiple business units. You’ll lead call and email coaching, run evaluations and shadowing to address gaps, and create job aids and learning resources aligned to procedures, products, systems, and regulatory requirements. Partner with leaders and subject matter experts to identify training needs, measure effectiveness, and drive continuous improvement.

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FursaFursa
Commerce Bancshares
Commerce Bancshares
2 days ago

Senior Customer Support Training Specialist - Bank Operations

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live

Job Summary

Join the Commercial Customer Support team to design, develop, and deliver training for both client-facing and operational staff across multiple business units. You’ll lead call and email coaching, run evaluations and shadowing to address gaps, and create job aids and learning resources aligned to procedures, products, systems, and regulatory requirements. Partner with leaders and subject matter experts to identify training needs, measure effectiveness, and drive continuous improvement.
Location: Kansas City
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Participate in hands-on call and email processing to build operational proficiency and subject matter expertise for coaching and training.
  • •Conduct call evaluations and shadowing to measure proficiency, reinforce objectives, and target knowledge gaps with coaching and refresher training.
  • •Create, update, and deliver training materials, job aids, reference guides, and learning resources aligned to procedures, systems, products, and regulatory requirements.
  • •Facilitate onboarding and instructor-led, virtual, and hands-on training to support learning completion, retention, and confidence.
  • •Partner with leaders and subject matter experts to identify training needs, monitor effectiveness, and support continuous improvement and change management.

Pay and Benefits

Salary: USD 26.7 - 31.5 hourly
Perks:Health InsuranceDentalVision401kLife InsurancePaid LeavePaid PersonalEducation Assistance

Key Requirements

  • •3+ years training methodology experience and 2+ years of financial services experience.
  • •2+ years of call center training experience; 2+ years in training design and development preferred.
  • •Proven ability to lead presentations and facilitate discussions in virtual and in-person settings.
  • •Intermediate proficiency with Microsoft Word, Excel, Teams, and Outlook.
  • •Strong written, verbal, and interpersonal communication skills with attention to detail and ability to manage multiple priorities.
Experience:3+ yearsFinancial servicesCall center
Education:Bachelor's
Skills:CommunicationCollaborationAttention to detailOrganizationAdaptability
Tech Stack:Microsoft WordMicrosoft ExcelMicrosoft TeamsMicrosoft Outlook

Company Brief

Commerce Bancshares
Provides commercial, retail, wealth management, and payment services through its regional banking operations. Commerce Bancshares serves individuals, businesses, and institutions across the Midwest with deposit accounts, lending, treasury, and card solutions.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Kansas City, United States
Founded: 1865
WebsiteLinkedIn