Technical Customer Success Manager

Dell
Israel
Full timeFunction: Customer Success & Account ManagementExperience: 5+ yearsEducation: bachelorsSkills: ["Problem-solving","Analytical thinking","Communication","Relationship-building","Presentation"]

Serve as a trusted advisor to Dell Technologies customers, ensuring they realize maximum value from Dell solutions. Act as a bridge between customers and internal teams (Sales, Professional Services, Product, Engineering) to drive adoption, retention, and satisfaction. Lead regular business reviews, proactively identify and reduce risks, and share customer feedback to influence product improvements while staying current on industry and emerging technologies.

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Dell
Dell
5 days ago

Technical Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Serve as a trusted advisor to Dell Technologies customers, ensuring they realize maximum value from Dell solutions. Act as a bridge between customers and internal teams (Sales, Professional Services, Product, Engineering) to drive adoption, retention, and satisfaction. Lead regular business reviews, proactively identify and reduce risks, and share customer feedback to influence product improvements while staying current on industry and emerging technologies.
Location: Israel
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Build trusted customer relationships by aligning Dell solutions with customers’ business and technical objectives.
  • •Provide strategic guidance as a trusted advisor and advocate for the customer within Dell.
  • •Drive customer success and risk reduction through regular business reviews and proactive incident prevention.
  • •Collaborate across Sales, Professional Services, Product, Engineering, and other stakeholders to deliver customer outcomes.
  • •Share customer feedback to influence product improvements and stay current on industry trends and emerging technologies.

Key Requirements

  • •5+ years of experience in Customer Success, Account Management, Project Management, or a similar customer-facing business role.
  • •Strong problem-solving and analytical skills to translate complex challenges into actionable solutions and data-driven recommendations.
  • •Excellent presentation, communication, and relationship-building skills with the ability to engage technical and non-technical stakeholders.
  • •Bachelor's degree in IT, Business, or a related field.
  • •Native-level Hebrew and high proficiency in English.
Experience:5+ years
Education:Bachelor's in IT, Business, or a related field
Skills:Problem-solvingAnalytical thinkingCommunicationRelationship-buildingPresentation
Languages:HebrewEnglish

Company Brief

Dell
Designs, manufactures and sells computers, servers, storage, networking equipment, and related IT solutions and services for consumers, small businesses, and enterprises worldwide.
Industry: Electronics Manufacturing
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Round Rock, United States
Founded: 1984
Glassdoor
Glassdoor: 3.8
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